Ruediger HatsReviews of ruedigerhats.com

I have yet to receive my product. And I had purchased the two day shipping.

I am completely dissatisfied with everything about my experience. I ordered two hats. One hat was not even close to the sizing it claimed for it was huge compared to all my hats of the same size. The other hat I received was the completely wrong color from which I ordered. I reached out and set up a return process and here I am over an entire week later. I haven’t heard back from anyone and still waiting to receive my return labels. This place is a joke.

Hat wasn’t like pictured online, close but wasn’t distressed like advertised. I tried reaching out for advice/help but didn’t hear back so 3/5 is best I can give.

Never received the product and follow up emails did not result in locating package, a shipping label does not prove delivery. Additionally there was a carrier change from UPS to USPS which contributed to the questions about the true delivery date and destination different the original shipping label. Disappointed in the poor tracking service and low level of customer services to further investigate my claim - therefore the low rating. I took a chance on ordering this item through the Instagram profile and tracking with the Shop I never received the product, and multiple follow-up emails did not result in locating the package. A shipping label alone does not prove delivery. Additionally, the carrier was changed from UPS to USPS, which created further confusion regarding the actual delivery date and final destination, as this differed from the original shipping information. I am disappointed with the poor tracking transparency and the lack of meaningful customer service to properly investigate my claim, which is the reason for my low rating. I took a chance ordering through the company’s Instagram profile and relying on tracking via the Shop app, but neither helped resolve the issue. While payment was processed without issue, there was little effort made to go above and beyond in addressing a clear delivery problem.

I wrote a bad review at first, but, they quickly replied to my messages and made things right. Hat is as shown.

I’ve gotten more compliments on my Ruediger hat over any other hat that I own. People think my Ruediger hats are custom made just for me. The customer service is great as well. Would reccomend purchasing!

it was basically cardboard or at least felt like it.

They seem to be pretty interested in communications and customer service.