Ruediger HatsReviews of ruedigerhats.com

About the sizing of your merchandise “ Hats “ I wear, a size, 7/58 we’ll both hats that I purchase, are too big. Either send a refund, or let’s figure out a way, to send me two new hats in smaller sizes.

I bought a hat too big. They fixed problem beyond my expectations. Great product great service

There's always a risk when buying a clothing item online, especially if its blasted on my social media feed, but since most stores understand that and have simple, and usually free, return policy, it was worth a shot. I knew my size, and measured my head, just to make sure. The hat was a little tight and very stiff, but I was told that the hat would stretch and soften over time (or at least they thought it would) but i have a stiff stetson that after 4 years is still stiff as it was day one. What I didnt like was the height of the crown; no matter how I wore it, it just reminded me of the over-sized 10 gallon cowboy hats [-1 star] and I felt like Duckie in the movie Sixteen Candles. The picture in the ad made it appear shorter and more proportional to the brim, which I cant fault the photographer or the model for. However, when I tried to return the hat via the website, it wasn't clear to me on "how" to return it. I started the return process, which included a picture of me wearing the hat to show what I was referring to with the fit. But when I clicked my order to see if it would bring me to a page with instructions or a return label, I would just get a "404 page broken error" message. So I reached out on their in-app messenger, with no response, i emailed them twice, no response, I then tried to research their return address to ship it off with my order details inside, no dice. So I jumped back on the messenger and had to send 3 messages before I was replied to [-1 star]. Almost reaching the return date window. I was then told that a return label would cost me $10 that would be deducted from my return disbursement, but since their facility is full, that I could keep the hat at a discounted price and they would refund the difference [-1 star]. If I'm returning an item because I dont like the way I look in it, telling me that I can keep it for a discounted price isnt going to sway my decision, and is frankly a turn off. So, TLDR: The return process isnt clear, they charge you for the return label, if you dont bug them they'll just let you pass the return window (and then offer a partial refund and keep the hat like they're doing you a favor), the quality of the hat is debatable and nowhere near Stetson's cheaper line of hats. Unless you already wear this style of hat, go into a store a try one on with a similar brim width and brow height first because if you arent careful, you could just end up a forever owner.

The hat came in a very nice, protective box. Once I took it out I am not a fan of the hat band. Seems cheap and sewn in in several places which made it look odd as it wasn't even. The fit is ok, not great, I need to have it reshaped as the edges were roll unevenly. Would not but again

Excellent service and quality!

Still waiting on resolution to my order issue. It's been weeks and I have not received what I ordered. I got an email response a week or so ago saying they were going to take care of it, but it's been radio silence since then. Customer service is non-existent. Unless they somehow make all this right, my review will remain at 1 star. They'll have to earn anything better.

Ruediger not only makes an outstanding hat but their customer service is exceptional. I had an issue with my order and they went above and beyond to help me. You don’t find many companies today with this level of customer service. Anytime anyone in our family needs a hat, it’ll come from Ruediger.

Creative hats!!!