Rowing BlazersReviews of rowingblazers.com

My five stars is based on the help of Brooke after a small hiccup in an order I placed. Not only did Brooke go above and beyond my expectations with a solution, but she was appreciative and gracious and real. So often customer service falls flat and seems scripted and not very personable. Brooke was amazing and not only solved the issue but was a pleasure. Everyone who works in customer service should be trained by Brooke!!

Absolute trash. Placed an order in July. Promised to ship “on or before 08/30/24”. It’s 09/04/24 and shocker, order has not shipped. I’ve sent five messages to their customer service “team”. None have been responded to. For a $200 sweater, I expect (at minimum) responses to inquiries as to order status. DO NOT order from this company. This was my first (and last) order from them; I should have paid attention to the horrible reviews. Failure on my part to give them a chance. Don’t be like me…shop elsewhere unless you’re cool with throwing $200 in a fire and being totally ignored when you ask for updates as to status of said $200 order.

Having been a Rowing Blazers customer in the past, I am dismayed (!) at the lack of customer service since the Burch ownership earlier this year. Have sent multiple emails to Customer Service without a response. There is no longer a working phone number. Even the listed Burch company phone number in NYC is not a working number. The customer service email for a return label on the enclosed packing slip (!) is no longer valid. It is an exercise in great frustration. I would save yourself the trouble and not order anything unless you are 100% sure it is what you want and are confident with the quality. Painfully poor customer service for what was a stellar company. Great pity.

Brooke went above and beyond to get me a new rugby shirt after my recently purchased shirt experienced some dye bleed that left it stained. Thank you Brooke!

I have made many purchases over the years at R.B., and have always been overwhelmingly satisfied with the gear and its quality. I have had only an incident or two that required customer service attention, and I can say this is where the Blazin' team shines as well. Going above and beyond to ensure that all guests are 100% satisfied seems to be the order of the day there. Lou said, " Just remember that the city is a funny place, somethin' like a circus or a sewer".... and good help can be hard to come by there. Brooke in particular, took care of me with speed and consideration most impressive. Quality goods, packaging, delivery, and follow up when needed, puts these cats in a league few matriculate through. keep up the good work!

Had an issue with an order i received, Brooke handled it perfectly. Great routines set up to handle issues and great reps to implement them, would not worry to order from here again

Rowing Blazers is quality-conscious with a nostalgic charm. Their customer service is exceptional. It is their main priority to make your shopping experience as pleasurable as possible. Anne at Rowing Blazers perfectly exemplified this with her diligent customer support. Rowing Blazers reminds me of how my parents and grandparents described former legacy brands before they strayed from craftsmanship. Even though I’ve only shopped online, they have provided a brick-and-mortar type encounter every time. I anticipate building my wardrobe with more of their brilliant designs in the future.

Despite the product not being able to be shipped due to supply chain issues, Brooke was incredibly responsive and friendly while we sorted out next steps.