Rowing BlazersRowing Blazers is American clothing and accessories brand founded by Jack Carlson. The brand is known for its blazers, rugby shirts, and other apparel, as well as its "preppy" style and its collaborations and limited-edition capsules.
Rowing Blazers (rowingblazers.com) has 84 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
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Clothing & Underwear · Yonkers, New York
Excellent
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84 approved reviews, newest moderated first
Camilla S.
What fab customer service! When my original order item was out of stock, Brooke and her team were quick to rectify the situation and offer an alternative solution and fantastic express delivery despite the festive period...USA to Scotland in 2 days!! Currently celebrating NYE in my new Harry's bar sweater feeling great!
Clement M.
Were helpful in support even during a busy season. Out of stock item given refund, replacement, and 20% off.
John P.
This company needs to put their customer service and return polices in the same category as the products they sell. Good stuff, lousy company.
Lauring
I returned my items one month ago and I still haven't received a refund. The tracking link is going to expire soon because it lasts only for 4 months. Then it's gone...and I won't be able to state that my order has been delivered to their offices. They have changed their return online system, lately, and the link that I have (to monitor and track my return) is not working anymore...I don't know what to do. The owe me approximately 250$...and they don't answer my email....they've gone NO CONTACT as soon as I asked for clarification!!! I WANT MY MONEY BACK. For clarity, my return number is 47359049 and my Order number is RB-181818. I returned the unwanted items via UPS using the instructions provided by this company by October 1...it's October 23!!! AND I EXPECT TO BE FULLY REFUNDED!!!!
Response from Rowing BlazersFeb 14, 2024
Hi Laura, I’m terribly sorry for the disconnect as we did not receive any emails regarding this matter. I cannot express enough how sorry we are for the inconvenience. We changed our returns platform last quarter and unfortunately, it appears that your order slipped through the cracks during the process. I’m so sorry about this! I'm happy to see that the pending refund for your order was manually processed, but please let us know if we can be of any further assistance. Apologies again!
Sandy H.
First off, the quality of the items is amazing, no doubt about that. However, the customer service leaves something to be desired. I have been emailing for several days now about an item I returned that I have confirmed was dropped off and accepted to their warehouse 14 days ago and still no sign of my refund and no contact at all (I have another return i am sending in too and if I go through the same process I may really lose it). I really want to keep ordering from them (I have something that should actually be coming soon) but I want my money back for the item I returned within the time-line and in the shape they requested (with tags, etc).
Response from Rowing BlazersFeb 14, 2024
Hi Sandy, Thank you for taking the time to leave us a review. We're so sorry for any frustration caused by our delayed reply, and the troubles you experienced with our returns portal. I’m thrilled to see that our team was able to assist you with your refund request. As our valued customer your satisfaction is our greatest priority, so please do not hesitate to reach back out if there is anything else we can assist you with!
Nina C.
I ordered an item in early August this year and I have been chasing numerous times and recently after almost 2 months their team responded saying the item was not available. However when I asked to refund they went quiet again and I don’t know when and if I will get the money back. There seems to be a scam here where they fake the status of availability in order to get people to pay upfront and not return the money after when the item is not there. It is terrible treatment of customers. Don’t buy from them!
Response from Rowing BlazersFeb 14, 2024
Hi Nina, Thank you for taking the time to leave us feedback and again, we hope you can accept our sincerest apologies for the unacceptable issues you experienced with this order. Any frustration caused by the inventory discrepancy and delayed update is completely justified. Our team is continuously working around the clock to ensure situations like this never happen again. We value your patronage and support tremendously. If there’s absolutely anything else we can do to make this right, please let us know. We would love the opportunity!
Elliot S.
Item was not as pictured. Totally different sweater from what they pictured. Very late shipping. They provided refund, but hard to justify ordering again. Also, Facebook comments are off, so I’m sure they are getting a lot of complaints.
Response from Rowing BlazersFeb 14, 2024
Hi Elliot, Thank you for taking the time to leave us a review. Please know that we completely understand your frustration as it’s well warranted. After further investigation, we discovered that the remaining batch of Murray's Toggery Crewneck Sweaters were mislabeled in error and the correct style was no longer in stock. At the time, our warehouse was experiencing temporary shipping delays due to a high volume of orders after our Labor Day sale, which unfortunately, impacted your order. Again, we’re terribly sorry for any disappointment in your shopping experience with us, especially as a first time customer. We hope you’re satisfied with the rest of your order and would love the chance to make it up to you in the future!
customer
I’ve ordered from Rowing blazers 3 times now and each time they’ve messed up. Never again! They’re absolutely useless.
Response from Rowing BlazersFeb 15, 2024
Hi there, Thank you for taking the time to leave us feedback. Please accept our sincerest apologies for your recent shopping experiences with us. We've just contacted you for additional information and hope you'll give us the opportunity to make this right!