Rowing BlazersReviews of rowingblazers.com

1. The website offered me 20% off of I signed up. I signed up, they sent me an email claiming to include my code for 10%, but not including a code. 2. At checkout, shipping was 25. On top of that, Rowing Blazers had default opted-in that I pay another 36 for insurance in case the item is damaged or lost in shipping. That is not a legitimate additional service charge. That is is what regular shipping should include. Paying 17% of the purchase price of one sweater just to get the standard shipping service offered by most stores is offensive. 3. Many items are sold out, or only available in a few niche sizes. 4. It is a bit rich to describe sweaters as “cashmere,” in the title when they are only 10%. A sweater that is 90% wool is not a cashmere sweater. 5. More items appear to be sold out than not. This was true months ago as well. Others are on preorder with a delivery window of May-September. Even in July, which suggests that the site is not fully up to date. 7. Far too many cheaper Warm & Wonderful products are there, not enough actual of the well-made merino sweaters (also sold out for months).

Feb 28th I wrote “I love RB stuff, and bought and swiftly received a nice Grateful Dead Yankees polo from them. But…ordered a Warm & Wonderful Black Sheep Sweater on December(!) 12th 2023, got an order confirmation (RB-190514) and heard nothing ever since. Nothing. Sent three emails requesting information. No response. I’m just really sad and now positive I’ve thrown away € 375. It is now February 28th. I believe they say they have a small but dedicated team. But no response at all is really just awful business.” Friday March 1st I got an extensive and sincere sounding apology from Brooke - whose name has appeared before in these reviews. Along with a more than adequate refund. So that’s quite good. RB has been acquired, I understand, by an investment company, which might mean a more sturdy customer experience. I hope so, because I like their stuff.

Rowing Blazers needs to update their online sales processes - they charge your credit card, do not ship any items, and never respond to emails - DO NOT BUY ON LINE FROM THIS COMPANY! After many weeks Brooke contacted me and offered to ship any rugby at the $49 sales price, I selected the South African rugby team Springboks rugby shirt. Then RB owner Jack contacted me and offered to refund the $49. Nice gesture, but it shouldn’t have to take a month of me sending daily emails to resolve the issue - the rugby shirt is nice, but seems overpriced at full price.

First off, the quality of the items is amazing, no doubt about that. However, the customer service leaves something to be desired. I have been emailing for several days now about an item I returned that I have confirmed was dropped off and accepted to their warehouse 14 days ago and still no sign of my refund and no contact at all (I have another return i am sending in too and if I go through the same process I may really lose it). I really want to keep ordering from them (I have something that should actually be coming soon) but I want my money back for the item I returned within the time-line and in the shape they requested (with tags, etc).

I placed an order 3 weeks ago and paid for the additional shipping insurance. RB notified me they shipped the item, but tracking info only indicates label created, they never actually provided the package to the shipper. I’ve followed up 4 times so far with zero response from RB. UPS will not let me file a claim since they never actually received the item, and RB won’t respond to me, so I’m out a few hundred dollars at this point. This business is dishonest and unethical. Avoid at all costs. Edit: Rowing Blazers has reached out to me and offered a discount on a future order. Their 3rd party vendor still hasn’t sent my order (more than a month after the order was placed) but I do believe Rowing Blazers has tried to do what they can. Hopefully their vendor will either ship my order or issue a refund before another month goes by.

Updated March 11: I’ve adjust my star rating up to 3 stars up from 1, due to the responsive customer service, swift reply and generous offer from the store manager to replace the T-shirt with an alternate. Hoping the first t-shirt was just from a ‘bad’ batch I accepted an exact design replacement which was quickly sent to me. I was saddened to find it was no different than the first. It remains unwashed, unworn with tags on and will be stored until I can best figure out what to do with it. A shame, since I adore many of the RB color pairings and designs, they’re fresh and fun and you assume the premium cost means a premium product. Perplexing why the quality (at least for this t-shirt design) just doesn’t live up to the visuals. Note the screen print design itself is flawless, just the cotton t-shirt that’s too rough to enjoy. There’s plenty of excellent, affordable, ethically sourced high quality cotton t-shirt wholesalers out there to choose from.. I hope RB finds one asap to replace whoever they’ve been using. Original review (shortened) from Feb 7: My first purchase was 2 weeks ago of the iconic Harry’s bar t-shirt (in green) which I regret buying. First issue was that it took nearly 2 weeks to get it after I paid since they didn’t ship it for another 5 days while saying nothing in the interim. It finally arrived, I excitedly took it from the plastic bag, felt the shirt, then dread set in. This much hyped $60 shirt was super stiff, literally felt like canvas, no exaggeration. How is it possible to source a t-shirt from Portugal (often known for soft cotton shirts, as France is) that’s cheap, scratchy, thick, sub par quality? A fun screen-print design doesn’t make the feel of the shirt any better, and a wash and dry didn’t change anything except the size- slightly roomy originally so I didn’t mind it shrunk by a whole size but remains dreadfully stiff. I’m experienced with buying tops and indie fashion items (once a personal asst to an high end buyer for a fashion co) and am particularly attuned to cotton quality which can be judged by hand feel. I figured RB wouldn’t exactly use wonderfully soft cotton t-shirts made from durable Tangϋis from Peru- the best in the world, but this is the other end of the spectrum. When an inferior cotton like this (likely a blend that’s been treated in a chemical bath) is such poor quality there’s no way normal wear or a few more washings help soften it. The t-shirt brand source is surely generic and Chinese made, of crappy cotton RB bought in bulk to keep costs down. A made in Portugal tag was added (like in the US, likely a technical thing only meaning it was partly assembled or sewn there) then is added the artsy screen print so they can advertise it as a high end product.. what they pay in bulk versus retail price paid difference means a high profit spread for them while the customer is left with a t-shirt no one could love wearing. Feels like a junky shirt you’d find in a Salvation Army bin you’d only use once to polish old furniture with or clean rust off vintage bike wheels. Since the T-shirt is washed and dried now I can’t return it for a refund. This has been a lose lose scenario. I lost money, they lost a customer. It’s not hard to use decent bulk t-shirt stock, which isn’t expensive. Being cheap shows lack of character and is disrespectful to buying customers who assume for what they spent means they’re getting a premium product. Cute advertising doesn’t live up to the hype.