Rowing BlazersReviews of rowingblazers.com

I have always received quality merchandise when ordering from rowing blazers-they truly use the best fabrics! However, I recently received a pair of trousers that had been incorrectly stitched at the waist. When I contacted the company they were immediately apologetic and tried to find a replacement immediately. Unfortunately, they didn’t find a replacement and rather than say oh well it was a sale item and can’t be returned… they offered me a refund. This is the type of customer service that makes for a long term relationship with a customer and I find lacking in big companies. I will continue to be a fan of theirs and look forward to new seasons ahead.

What an incredible customer experience with RB. My item was delayed, which happens, but the team reached out notified me and even credited my account to thank me for my patience. Great product and team, I highly recommend!

My five stars is based on the help of Brooke after a small hiccup in an order I placed. Not only did Brooke go above and beyond my expectations with a solution, but she was appreciative and gracious and real. So often customer service falls flat and seems scripted and not very personable. Brooke was amazing and not only solved the issue but was a pleasure. Everyone who works in customer service should be trained by Brooke!!

Brooke went above and beyond to get me a new rugby shirt after my recently purchased shirt experienced some dye bleed that left it stained. Thank you Brooke!

I have made many purchases over the years at R.B., and have always been overwhelmingly satisfied with the gear and its quality. I have had only an incident or two that required customer service attention, and I can say this is where the Blazin' team shines as well. Going above and beyond to ensure that all guests are 100% satisfied seems to be the order of the day there. Lou said, " Just remember that the city is a funny place, somethin' like a circus or a sewer".... and good help can be hard to come by there. Brooke in particular, took care of me with speed and consideration most impressive. Quality goods, packaging, delivery, and follow up when needed, puts these cats in a league few matriculate through. keep up the good work!

Had an issue with an order i received, Brooke handled it perfectly. Great routines set up to handle issues and great reps to implement them, would not worry to order from here again

Rowing Blazers is quality-conscious with a nostalgic charm. Their customer service is exceptional. It is their main priority to make your shopping experience as pleasurable as possible. Anne at Rowing Blazers perfectly exemplified this with her diligent customer support. Rowing Blazers reminds me of how my parents and grandparents described former legacy brands before they strayed from craftsmanship. Even though I’ve only shopped online, they have provided a brick-and-mortar type encounter every time. I anticipate building my wardrobe with more of their brilliant designs in the future.

Despite the product not being able to be shipped due to supply chain issues, Brooke was incredibly responsive and friendly while we sorted out next steps.