Routine WellnessReviews of routinecos.com

I’m disappointed with the Prime Day promotion — the offer was misleading and the follow-up was poor. Be cautious before placing an order, especially if you're expecting the free travel set. While browsing the site during their Prime Day sale, a pop-up ad appeared offering a free travel set with any purchase. I entered the coupon code “TRAVEL,” which confirmed I was eligible. However, when my order arrived, the travel set was missing. I contacted RW and was told that a discount had already been automatically applied during the sale — something a new customer wouldn’t have known. They then said the travel set would be included with my next order, which contradicts the ad’s promise. I simply requested that the travel set be shipped now, but they refused. I’ve since cancelled my subscription. When I shared my experience on social media, my comments were hidden and I was blocked. Not impressed.

I have been using the shampoo & conditioner for 3 months. Just washed it after a trip to the hairdresser, my hair was silky & smooth when I left there. Now looks like I put my finger in a socket. I thought it was my hair texture that had changed, but after reading other negative reviews I feel a bit better & I will stop using these products. It dries my hair, makes it look even finer than it already is & hair loss has continued.

Love the Jasmine and Orange scent. I don’t know about the regrowth, but when I use these products my hair feels fuller. I’ve also noticed I don’t need to wash every day and it doesn’t look oily on top. I will continue to use this product. Hopefully I will see the regrowth in a couple of months.

I bought this shampoo and conditioner because of the amount of positive reviews on Facebook, however these must be fake. I’ve not noticed any improvement in my hair at all, in fact I think my hair has been damaged by using it. I have more hair shedding since using it than I’ve ever had. My hair has lost any lustre that I’d did have. An expensive mistake for me I’m afraid. 😡 I can see routine are saying they have no record of my order which is surprising. My order no is #703624245 Also I’ve had no notification through trust pilot that you’ve tried to reach out.

Having wavy, thinning hair and being a woman of a certain age, I noticed a positive change within the first week of using Routine. With shop bought shampoos, I've found they leave my hair feeling 'stripped' clean, so when dry, it is frizzy and feeling dry/brittle. Routine has left my hair softer and fuller, but still clean and benefits from not having sulfates, as this didn't just help improve the condition, but has also made the need to colour my hair less often. I've given a 4 star rating, only because I received deliveries more frequently than I had signed up to. This, however, was quickly rectified when I contacted them and I would definitely order again.

I ordered Routine from the company itself, which offered a 30-day return. I bought for a friend who chose not to use it. It was over 30 days when she gave it back to me -completely unused and opened . In spite of the fact that I offered to assume the mailing costs, the company refused any refund, despite my explanation.

Efficient website. Amazing products. I stumbled onto the brand and thought I would try it. I have been so impressed. I am 67 year old and my hair has never been healthier, thicker and shinier. I have always tended to have a frizz issue and that has been easily managed with Routine. Overall my hair has been transformed and I am thrilled. A wonderful, quality and impactful product that lived up to all the claims.

This did nothing for my hair at all after three months of using it. Expensive product that now has so many negative reviews. I think the positive ones are probably fake.