I had been using the hair growth capsules but unfortunately found them difficult to swallow. This is due to previous surgery and my problem. I had the capsules on a repeat order via PayPal so cancelled but they were already on the point of dispatch. I contacted Routine Wellness and no quibble they cancelled my order. I was extremely impressed with their customer service support. Five star 🌟 🌟🌟🌟🌟
GE
Georgina
Total waste of money
Total waste of money, product does not work. They sign you up to subscriptions you did not sign up to. Customer service appalling. The ‘money back guarantee’ they offer they also do not honour, most probably because 99% of their customers tries to do it as the product simply does not work. Avoid like the plague. Order no: 703566596, you have had all of these details as I have previously contacted you via email and you were unable to help me. It’s very coincidental that you have now replied as I have had no other choice than to leave you a review.
Response from Routine WellnessDec 7, 2025
We have never defaulted anyone into subscriptions. Subscriptions are always OPT IN and never OPT Out. In addition, we send you a reminder email before your subscription renews so that you can edit/cancel your subscription before it ships out.
We have requested more information from you through TrustPilot, so we can identify your transaction. TrustPilot has informed us that you do not have an order number or subscription associated with us.
IS
Irene S.
Itchy scalp
The products left my scalp dry and itchy. I contacted the company and all they did was suggest using less product when shampooing which obviously I wasn’t prepared to try. Wasn’t worth the risk. No offer of a refund at all. Disappointed!
CH
Charlotte
Cancelled my order after reading a…
Cancelled my order after reading a wealth or quote scary reviews.
It was a frustrating process where I had to over explain myself and argue in order to cancel.
They assured me I would be refunded. I haven't been. £60 stolen by these absolute cowboys.
Avoid
Response from Routine WellnessDec 6, 2025
You emailed us on November 25th at 638PM. Your refund was processed on November 26th at 9:08AM.
We will be escalating this case to the appropriate parties.
YL
YVONNE L.
Wouldn't recommend
No difference after 2 months to my thinning hair and it made my scalp and hair dry I definitely wouldn't recommend and its not cheap
Response from Routine WellnessDec 2, 2025
Hey Yvonne,
Thanks so much for reaching out to us!
Although some of our customers are really lucky and see results right away, our customers typically see results about 3-4 months after they start to use Routine Wellness. In fact, we say that on the card you received with your package and the email you received to help you onboard with our products.
We hope you continue to use them!
TJ
TjS.
Didn't work for me
I had hoped, rather than expected this product to work. I persevered for a month just in case. Unfortunately I didn't notice any reduction in hair fall, or any improvement to my hair at all. In fact, I found the shampoo so drying that my hair felt completely stripped after washing, despite using a very small amount. The conditioner does nothing to counter this at all, so my hair was left dry and tangle-prone, which resulted in more hair loss due to having to brush out knots.
There are positive reviews, so I guess it must work for some people, but I would recommend getting a travel size at a much lower cost to try first.
I also think that if a company truly believes their product works, they should offer a money back guarantee, especially given how expensive it is.
**EDIT: apparently there is a 30 day returns policy, which was not clear to me as I bought through a third party. Also, cost of returns are not covered outside the USA**
**2nd EDIT: I have been contacted by Routine Wellness, via Trustpilot, to provide information so they can verify my purchase. Whilst I understand why they would want to do this, I am not responding because a) I did not purchase my product directly from Routine Wellness, and b) I do not wish to divulge my personal details and contact information. I am not in the habit of writing disingenuous reviews, be they positive or negative, I simply wanted to share that this product did not work for me. Judging by the overall review score on this site, I am not alone.
Response from Routine WellnessNov 26, 2025
We do offer a 30 day money back guarantee. We have always offered this and we're proud that our return rate is under 1%! You can check out the guarantee right here: https://www.routinecos.com/faqs/
**EDIT: We do not sell our products through any retailers. We only sell the products ourselves. If you didn't purchase through us, you did not receive a genuine product.
IR
Irina
Very dissapointed and dissatisfied with…and
Very dissapointed and dissatisfied with the shampoo, after few weeks of use the hair started to fall and after few months I decided to stop using it. I also regret buying 2 bottles as I fallen on the half price off trick. The bottles are 400 ml which makes it even more agonising. I have tried contacting them but I was out of the 60 days and they are not covering for international returns which is probably around £30, £ 40. Not worth the hassle, just a waste of money. I also don't think you are allowed to leave reviews on their site as I couldn't do it, just don't understand all the 5 stars reviews, they are probably bought as is not right that you can't submit any at all. Do not buy!!
KK
Karen K.
Very harsh on scalp
The shampoo and conditioner may have possibly reduced my hair loss but these products leave my scalp an absolute mess. It is scabby and dry - I feel that if I have an unhealth scalp then my hair will continue to fall out.
Response from Routine WellnessNov 24, 2025
Hey Karen, how does your scalp feel? Would you mind giving us some more context so we can help please?
EDIT: Karen, we've also contacted you via TrustPilot to get more information so we can help but you haven't provided any information so we will close this review.