Roto-Rooter Plumbing & Drain ServiceReviews of rotorooter.com

Totally lied and scammed us, told us if this doesn't fix problem you don't have to pay, total crap service and people

The technician damaged my water heater valve and overcharged for the new part. They left the water meter lid open. The parts and labor are overpriced. The customer service is bad and harsh.

If you ever had a water damage, DO NOT USE this company and instead call a restoration service on Yelp with high ratings. I came here to leave a review only to find many with similar experiences as ours. We called under emergency situation. The staff came, and after examination they told us things will be billed to our insurance company (and very likely my insurance company will accept it). The team then moved on to install drying equipments in our place, yet did not told us that the equipment are charged DAILY -- even during the period they wait for insurance approval, air tests and abatement. We ended up not getting insurance approved, and the team moved slowly during the waiting process until we found out we're billed daily at an EXTREMELY EXPENSIVE RATE. We were shocked and frustrated, and as a result shifted to work with another company to finish the job. We were even more shocked when Roto Rooter billed us $12,200+ for the water mitigation job which was barely started; and the staff argued that the charges were for the mitigation service done on day 1 and the machines installed throughout the waiting time (for "preventing further damage"). The other company (with proper license) charged us less than this for the entire mitigation job.

Never telling the price upfront until they in your apartment. Charged 320$ for a 5 sec work. I can live with that, but they destroyed the inside surface of my toilet and said its ok. Unbelievable.

Called due to clogged toilet. Wanted sewer line cleared. They Augured the toilet leaving a lot of scratched porcelain. Said they could not clear the sewer line because I had no clean out. They could install a clean out for only $3400. They also said I should have my pipes replaced with their trenchless method. Only $12,500. However to do the new pipes I would have to go under my driveway and my neighbor's driveway and tap into his sewer connection because I had no direct connection. That I was already using his connection. We have city utilities--I called them. They showed me where my sewer connection was (straight line to street--maybe 30 feet) and uncovered the grass that had grown over my cleanout. RR could charge for an extra 30 ft of piping by connecting to my neighbor (not sure if that is even legal) and the cleanout they proposed to put in was no where near my sewer line--like 20 ft away. They did come back to repair the damaged porcelain.

This is not a company for normal people. Only for the very rich! They are shockingly overpriced. It cost me $1200 to repair two toilets - one to mend a leaking wax ring and the other to replace the valve and flapper in the cistern. They charge based on a corporate pricing model and when they are in your home they use tactics to then sell unsolicited repairs. Do NOT use Roto-Rooter.

Way Overpriced. Run! They charged $754 to unclog a drain. I have always used Roto Rooter in the past and had great results. Naturally I called them and I did not think to ask what they are charging because they were always reasonable... but not anymore! Thomas and Galbraith would have done it for $100. RIP OFF SCAMMERS!

I recently had the unfortunate experience of dealing with Roto-Rooters (Livermore, CA) and I cannot express how disappointed and outraged I am with their services. If you value your hard-earned money and your peace of mind, I implore you to steer clear of this deceitful and unscrupulous plumbing company. My nightmare began when I had a plumbing emergency at my home. Desperate for immediate assistance, I contacted Roto-Rooters (Livermore, CA) expecting a trustworthy and reliable service to help resolve my issue. Little did I know that I was walking right into their trap. First and foremost, their so-called "emergency" service came with a ridiculously inflated price tag. They took advantage of my vulnerable situation and quoted me an exorbitant amount after talking to my insurance and convincing me that insurance had confirmed to proceed with the repair and that Roto-Rooter would directly deal with insurance. But that was just the beginning of their deceit. It's evident that they care more about squeezing every penny out of unsuspecting customers than providing quality service. In the end, I felt like a victim of a scam. Roto-Rooters (Livermore, CA) exploited my emergency, convinced me to sign contract documents in their favor, tricked me into paying an outrageous sum, and left me with subpar workmanship. It's disgraceful how they take advantage of people in need. I strongly advise anyone reading this review to avoid Roto-Rooters (Livermore, CA) at all costs. Do your research, find a reputable plumbing company that values honesty and integrity, and spare yourself the distress and financial burden that I endured. Roto-Rooters (Livermore, CA) should be held accountable for their unethical practices, and I hope this review helps others avoid falling into their trap.