Roto-Rooter Plumbing & Drain ServiceReviews of rotorooter.com

Ladies, Be Aware. Roto Rooter does not give you an estimate saying the tech would determine the price. The pricing is exorbitant and cost prohibitive and high pressure tactics. The tech came to look at the issue with the toilet and said the valve and flap had to be changed and charged $500. $40 for the part and $460 for labor. After I protested he said he could do it for $350. After he put in the valve, he then said there was a leak from the pipe that extended from the toilet to the wall. He should have surveyed the whole thing before changing the valve and then seeing another issue to charge another price to get me back to the initial $500. I refused, called a local plumber to repair that piping and it was $85. Roto Rooter was price gouging. Ladies stay alert and do not get taken. Seek out local plumbers. I would never work with Roto Rooter again or recommend them. Do not let what happened to me, happen to you. I am upset. This is my honest review.

My last experience with the Decatur location was a nightmare. I had to call them out due a stop drain and I was mis informed of the issue because they did not want to try all methods to unstop my drain. Call another plumbing company and they problem fixed. Always get a second opinion. They were totally wrong saying it was another major issue.

Had an outside Spicket changed because it was busted. They charged me $955 which only took 45 minutes, so disappointed in them.

Summary: Very overpriced, nice technicians, quick response. $550 for 48 minutes of work from entry to exit. I was out of town when my disposal clogged and my wife had to deal with it. After she could not get it unclogged, she called Roto-Rooter because it was a name she recognized. The technicians came the next day. There was an $89 fee to come out that would go toward the work, if performed. They entered my house at 1:57 p.m. and exited at 2:45 p.m. While in the house, they assessed the situation, provided an estimate, and did the work (which was to clean out the t-trap to unclog it; I don’t think they had to snake it). My wife said they were very nice and professional. The charge was $550 to unclog a disposal that took 48 minutes from entry to exit. After applying a coupon for $25, the total was $529.93. Because I viewed the price as very high when she told me about it, I decided to call management. Before doing so, I called two local plumbing companies. I described the work that was done, the time it took, etc. One company said they would have charged $279, and the other said that the range for the work would be $300-$500, and this was because it was a weekend (Saturday). I called Roto-Rooter’s local management and spoke to Jeremy. He was very professional and explained they charge a flat price whether a job takes 30 minutes or 3 hours. This price for this work was $550 in spite of the fact that it only took 48 minutes. He said that the fact that it was on a Saturday did not affect the price. I try to be fair in reviews, and this was my experience. I suggest you call multiple local, independent companies to get estimates if they are willing to provide them.

Charged me a part for $125, and the actual value is $47. Someone from the branch called me, and tell me this is the markup price... 3 times of markup price.. Unbelievable. The work is good, but the price is way too high. Better to find some other plumber.

I have mixed experience about the service of this company: 1, Leak detection: The technician Matthew had good communication with me. He was on time, accurately detected the leak under concrete drive way. I should give him a 5 star! 2. Leak repairment: This technician had very bad communication. He suppose to contact me on the same day of leak detected. He never called. I have to call to company's dispatch line and was told he will call me back in 30 min. He never called. Eventually he called 2 days after leak detected. Gave me a ridiculous quote ($6,200 for single leak repair). No schedule mentioned. I called multiple times for the schedule and again, no response. I ended up schedule the leak repair with another company with much reasonable cost.

The tech was great. Had a hard time finding the sewer flush line and repaired as promised. But they charged me $2041 to clear the line. It was late Saturday afternoon and my toilets and showers had backed up so I felt pressured to get it done. Ask for quote before they come and overcharge you

We felt service was good, but expensive.....also, it took 3 days to get someone to come to repair broken pipe ......they advertise same day service which was not the case for us.