Roto-Rooter Plumbing & Drain ServiceReviews of rotorooter.com

We had very shock service from the guy who came less than an hour, in and out of his car and called his colleagues for advises. Changed toilet flush valve basically that he did. Charged us $475 it's a untrusted company and people they hire.

My washing machine drain line was clogged. Roto-Rooter came out but was unable to locate the clog to clear it. Tech demanded payment and said specialist coming out to take care of situation. They sent another man out who tried to sell me $6000+ service where they would install new drain line instead of finding clog. I declined. Two days later I called RR again insisting they find and clear the clog. Tech came out and found the clog but couldn’t clear it. I called another Plumbing co who was able to clear clog with hand auger!! I called RR to speak with manager who failed to return call I emailed RR with complaint but no response.

Roto-Rooter is an absolute nightmare. A "certified technician," Luis G. was sent for a free estimation for a toilet replacement. The next morning, I realized that the valve he turned while assessing was leaking. When I followed up with the company, I was told they are not responsible for "my old pipes." The customer service and manager were extremely dismissive and rude and agreed that the pipes are old.... well my old pipes didn’t leak before your service technician touched them they sent him for a follow up where he unscrewed the valve more and water started dripping faster and he said nothing I can do. AGAIN why would you unscrew it with no intention of fixing it? I called my super of the building, who said I can try to look can I use a tool - the Root-rooter tech didn’t even bring them up. I am just really disappointed in how they conduct business and how unprofessional the entire company is. They claim to fix leaky pipes… they also can create one in your home. My super was eventually able to tighten the valve  and stop the leaking... something I guess the "certified technician" could not fix....

The tech was great. Had a hard time finding the sewer flush line and repaired as promised. But they charged me $2041 to clear the line. It was late Saturday afternoon and my toilets and showers had backed up so I felt pressured to get it done. Ask for quote before they come and overcharge you

Roto Rooter has proven to me to never use them nor recommend them to anyone ever! They came out to fix an issue they had already fixed but said there was warranty on said issue. They ended up sending another person to inspect another part where we had water coming up and then another set of guys to put a camera in our drains. I never asked for any of that they just said it was a courtesy of theirs. Now they want to charge me $950 in labor. For what I don’t know, the invoice just says labor charges no explanation on what kind of labor or nothing. I told them I didn’t have that kind of money to pay right now so they said ok they would send it to collections and put a lien on my home. They are seriously a con artist company. Never again!! Ever!!

Techs broke their drain snake in my toilet drain and now they want a ton of money to pull it out. Unbelievable. I have been without running water at all for 3 days and counting, with no end in sight. Do not let these poorly trained plumbers in to your home, they will leave you worse off than you were before.

Having used Roto-Rooter many times over many years, I trusted them to repair a problem with an over-flowing washing machine drain. In the process of fixing the problem, the service man broke a pipe at the joint under a concrete floor, causing water to come up under the floor. After days and days of circular calls, Roto-Rooter refused to send a decision-making manager to our home to examine the problem. Further, an "excavation manager" at the company, sight unseen, referred to our "old and deteriorating" cast iron pipes. I am in possession of the broken pipes, which are not at all deteriorating. Roto-Rooter refuses to correct its mistake at no cost to me. As a result, I am having to sue the company in magistrate court simply to have the problem fixed. I have been met with total obstinance, unreturned e-mail messages and telephone calls, and uninformed conclusions by company representatives. I have spent literally thousands of dollars with this company, but no more. They will never work at my house in the future. The terrible attitude with which I have been met is inexcusable. That I am forced to spend my time taking Roto-Rooter to court over this matter is also inexcusable. The company would rather pay a lawyer several hundred dollars an hour than simply admit its mistake and fix it. This behavior from a company of seemingly good repute is unacceptable and causes me to advise extreme caution to anyone who considers calling it for any kind of in-home plumbing repair. 13 June 2023: Roto-Rooter, as a courtesy, offered to repair my broken pipe at no cost to me. For all, this is an agreeable and welcome conclusion to the matter

I originally left a negative view for Roto-rooter of Pueblo but have since changed it to positive because they communicated. Companies must communicate with their customers or we won't be coming back... Roto-Rooter communicated and all is okay now. They did great work!