Roto-Rooter Plumbing & Drain ServiceReviews of rotorooter.com

Replaced unnecessary parts and billed $950 when in fact all I needed was 2 toilet fill valves ($15 each at Lowes). Tech. Robert Heisner mentioned that he would have charged $900 anyway for 2 fill valves and labor!!!! Stay away, you're better off with Bowman or McClure.

Gave a high quote but had to get it fixed so agreed on the quote - then they charged an additional $4000 saying the "Scope" was larger than expected... Then job ended up being smaller than they initially ended up doing. I contested it and they said I signed a contract and to pay up. Then tried to talk to managers and got nowhere and they reported me to a collection agency. Total racket - stay away from these guys - Now I have it on my credit report even though I just ended up paying in full to wash my hands of these crooks.

Trustpilot should allow 0 stars as an option. Liars. I was told by the office staff "Free estimate" at time of booking the appt. The first thing I'm told while at the appointment is there is a $250 diagnostic fee. NO ONE TOLD ME OVER THE PHONE, and he couldn't even handle the issue or provide a quote so he told me they would need to reschedule and will waive the diagnostic fee because he couldn't help (which they shouldve anyway because they lied) not to mention at this point they've already wasted my time once. 2nd appt - first thing tech says is "so I have no notes on what's going on and the diagnostic fee is waived but there is a $250 crawl space fee....." NOT MENTIONED AT ALL AND I TOLD OFFICE STAFF IT WAS A CRAWL AND THE PRIOR TECH SAW IT WAS A CRAWL MADE NO MENTION...long story short they refused to provide a quote because "there was no sort of payment" Day 2 of wasting my time complete...and this was on a house 25 mins away from my primary residence. They wasted hours of my time. NO DONT WASTE YOUR TIME LIKE ME!!! UNPROFESSIONAL AND STRAIGHT FACE LIARS. TERRIBLE BUSINESS. WILL NEVER USE ROTO-ROOTER EVEN THOUGH THERE IS A POTENTIAL ONLY THIS OFFICE IS FULL OF LIARS.

Your agent was very disrespectful, kept shaking his head no while I was talking,then told me to be quiet for 5 min so he could talk also was told there was a $125 visit fee but if I had work done it would be applied to the cost of work. He said no and charged me for all. I didn't argue with him bec ause I'm 82 yrs old and live alone so didn't need confrontations more than we already had. Needless to say but will NEVER EVER use them again.

I called them because i had a water back up in the basement, they arrived and charged me almost 1200 dollars to snake the drain and inspect the drain with the camera which they did and told me that i have cast iron drain which is damaged and needs to be replaced right away to prevent a flooding. they told me that they will need to replace 25ft of the cast iron pipe and gave me an estimate of 6500 $. after discussing with them they brought the price down to 6100$. when they started the job they said there was no cast iron because the previous owner already replaced it but there was a problem in the unused line below the HVAC that was bringing mood in the main line and because of the HVAC and also because line was useless they just needed to eliminate that line. They did not replace even one inch of the line, they dogged just about 5ft. I called the guy and asked him to change the price because the work he told me is not what they did but he said NO. (before they already made me sign the financing paper) I feel like they ripped me off because what they told was the issue to scare me was not true. these people are not to be trusted. I advise anyone to stay away from them. if they know that you are in distress they will use the opportunity to rip you off. I have to add that they did not allow me to see what ever they were doing. when i wanted to see they said that they don't allow customers in the working area and they will get me the pictures. but I never saw any picture.

I might have occasion to use them in the future but they are not cost effective.. I got a 615.00 quote to snake a drain.. But at least they did quote and did NOT charge for the visit. another person did it for under 100 dollars and was in the house for 15 minuetes.

Edit: Had to file with BBB. RR called and said we'd get 200 back cos they quoted that up front and thatsnwhat we should've paid. Then on BBB they said they'd give is 100! And their POLICY is to charge over 1000 extra for parts, then ask for even more for labor after you agreed on a quoted price! Then they say it's fair. Plus they refuse to take a coupon when their site says they take them! SCAM! First, the guy who did the job did it well. No complaints against him. My mother (senior) and I (disabled) needed our sump pumps battery backup replaced. He came out and suggested do the whole thing for $1700. He looked stuff up on his phone and gave us a qipuote of $2000.We agreed to that. He called before he was scheduled to install it and said he hadn't found one yet and didn't wanna get a cheap one at Lowes of Home Depot. Another day or so he said he got one but was more money than he thought (which is hard to believe in his profession he wouldn't know the costs) and didn't wanna say the price til he came back. We insisted on knowing beforehand. He said $2500. We said never mind and he said $2300. By then we wanted it done so we agreed. He gets here with the paperwork and says it came to $1980 and was charging us $2000 afeterall, but said that's only $20 for labor. He asked if we'd pay an extra $200-300 for labor. We agreed to $2300. Wouldn't apply the $75 off coupon we had. We got the model number (one whole part with main and backup as one). Looked it up online at stores nearby. That exact model is listed for average of $830 or so. At Walmart, Home Depot, Lowes and the supply place in Jessup he said he got it from. Called a supervisor and were told that's just the markup and basically "that's just how it is." You're gonna mark up a part over a thousand extra dollars?! And then guilt us into paying even more for labor because you guys can't pay your employees better but will rob customers by overcharging for parts?! I would never recommend this company to anyone!

Terrible. $550 for a quick snake through main drain. Took 20 minutes although tech sat in the car for an additional 1 hour.