Roto-Rooter Plumbing & Drain ServiceReviews of rotorooter.com

THEY CAME OUT FINALLY AFTER 3 CANCELLATIONS. CHARGED ME $458 TO TELL ME WHAT I ALREADY KNEW. THE DRAIN WAS CLOGGED. A FOLLOW UP SUPERVISOR WAS SUPPOSED COME BY TO DISCUSS OPTIONS AND SOLUTIONS. THEY NEVER DID. EVEN AFTER FURTHER REQUEST FOR FOLLOW UP, I WAS TOLD THAT THEY WOULD. BUT THEY NEVER DID. SO AFTER ALMOST 2 MONTHS. FINALLY THEY CALLED BACK AFTER 2 ADDITIONAL CALLS WITH NO RESPONSE I FINALLY FOUND ANOTHER COMPANY WHO CAME OUT AND DID WHAT ROTO ROOTER FAILED DO.

Reference Number RN49208 New Orleans la Efficiency, Problem-Solving. I've worked with them before. The plumber was knowledgeable about problem.

Paulus & Raymond were excellent from the time the arrived, very professional, assessed the work to be done, quoted and executed in a very professional way, I would recommend them for their professionalism in undertaking the task at hand, well done guys, it was a pleasure working with you, warm regards. Omar

Such a horrible service. I had this Guy named Chanler come out to my house and my mother and I told him that we had a guy previously come to the house for the plumbing problem and we needed a second opinion on what the issue is. He told us that the estimated price was 159 to check the problem if it was able to fix he would charge us 616. So he suggested snaking the line to see if that would resolved the issue. However he said if the main problem wasn’t the drain line in the house but outside the house. He would charge us only 159 because the problem is not the snaking of the line but the pipes leading to the sewer. So I went upstairs and my mother stayed downstairs. Come to find out when I went back downstairs he had charge my mother 616 for the snaking of the line, even though the issue wasn’t the pipe line but was outside because the pipes was cracked. I called to resolved the issue and I talked to a manager, that guy name was Justin I believe he told me he would call me the next day but instead I got a voicemail saying that he went on vacation. Then a female manger called me and she was so rude and obnoxious to me. Telling me that since they also used a camera in the line. They could have charge me 900. And if I have a problem with their service then they’ll charge me 900 also. Even though that wasn’t on the invoice. I would never ever go back to them. The are scammers and untrustworthy.

Way too expensive. First they said they would submit the report from my backwater flow system to the water company and then the company told me they never received it so they might have to disconnect my water. When I called about it they told me it was my job to print it and send it to the water company even though both they and the water company told me they would be the ones to do it. I had to email the report to the water company and they told me that roto-rooter put "city of Edinburg" on the report instead of the name of the water company. Never again.

Never utilize this business. They will strive to take the most expensive option while refusing to explain why they didn't consider all other possibilities first. On July 16th, I called Roto Rooter to inspect a drain in my basement that wasn't draining. They decided that the only option was to dig up my front yard after snaked out the clean out rather than the initial drain that was the problem. They never looked at the roadside cleanouts provided by my city to see if the obstruction could be cleared from that angle. They intended to charge me an additional $8,822.10 for the basement on top of the $10,622.92 that the yard had already cost me. Another plumbing firm that was far more affordable and even did more than what Roto Rooter suggested doing for a lower fee came out to fix the obstruction in my basement. I believed that Roto Rooter took advantage of the fact that I am a woman living alone who was attempting to travel for business the following week. Even worse, Roto Rooter may have damaged a portion of my walkway when digging up my yard, leaving me to deal with a sizable amount of dirt in my yard and no instructions on how to handle it. I feel I was charged for unnecessary work. A competent service would have found other possible ways to fix the problem before digging up my yard.

tech came out and said he had is own supply in truck and could save me money. The quote was 300 more then an other company. Shady company

I have mixed experience about the service of this company: 1, Leak detection: The technician Matthew had good communication with me. He was on time, accurately detected the leak under concrete drive way. I should give him a 5 star! 2. Leak repairment: This technician had very bad communication. He suppose to contact me on the same day of leak detected. He never called. I have to call to company's dispatch line and was told he will call me back in 30 min. He never called. Eventually he called 2 days after leak detected. Gave me a ridiculous quote ($6,200 for single leak repair). No schedule mentioned. I called multiple times for the schedule and again, no response. I ended up schedule the leak repair with another company with much reasonable cost.