Room & BoardReviews of roomandboard.com

Terrible experience. This is 8 months after purchase. I bought this couch because it was 'pet friendly'. I contacted R&B twice and they told me to forward them images, which I did. The first person responding said that the pills weren't from the couch because it was a different color (so what.. I should sit on your couches naked?) and to use a cleaning spray. I followed up multiple times and she didn't reply. I tried calling again and was told all that 'pet friendly' meant was that 'it has a tighter weave and doesn't pick up fur as easily (???) tell me, is this what YOU expect when you read pet friendly? The associate who got the commission told us that she had a pet and cleaned soy sauce out of the same couch when I asked if it was pet friendly - clearly implying that it was stain resistant, not just 'fur resistant.' I again got asked to submit photos, which I did, and again got no reply. I went with Room & Board because I thought it was a reputable brand that I could rely on for excellent customer service and quality. Neither have been true. Save your money and shop elsewhere.

Ordered a sofa and love seat. It took 5 months to be delivered. Now, 4 months later, there is a hole in the seam. They will not repair it, claiming it was from our pet. It is clearly not from an animal if it is tear in the seam on the side and we do not have a pet.

Horrible customer service! I bought a beautiful sectional that quickly turned a strange color. While vacuuming the cushions, I discovered stains on the bottom and sides of sectional. My sister bought the same sofa, her sofa immediately looked like someone spilled coffee on it. I spoke to Dylan Gagler, customer service specialist. Emailed back and forth which was a waste of my time. Room & Board had no intention of replacing or helping me with the 7k sectional. I have bought my dining room marble table and 4 side tables from them. They knew I was a good customer. Do not buy from Room & Board. Wish I could upload pictures.

We ordered our jasper mori fabric couch on 12/8 2024, and today is 5/1/2025 we STILL do not have a couch - this is after receiving FOUR separate emails notifying delays on top of delays. It's almost 5 months after our initial order date. Room & Board finally reached out last month to schedule a delivery date of 5/1 between 5-9pm. My fiance and I took off work to get home early, and was notified by the crew of ADDITIONAL delays. And at 10:30pm, we received our 4th calls of the day and was notified that our couch would NOT be delivered today.... The one star was for their customer service - they waived our delivery fee + a 10% discount. But honestly, at this point the couch better be van gogh art or something, because with a $3000 price point, 5 months wait sure ain't worth it. There are plenty of similar brands out there like Castlery and Joybird that offer similar quality products with ON TIME delivery.

I have two beautiful shelves with doors and a tv console made of maple. They are absolutely beautiful. The quality is exceptional. There was a missing bracket. The delivery man ordered it for us. Shipped in a couple of days. Customer service called to check on us.

I ordered an the Hudson Armoire in January 2024. It was damaged on arrival and they agreed to replace it. The replacement armoire arrived two months later and was worst that then first. The top doors were ill-fit and could barely be closed without scratching each other even after pulling up and down on the hardware, the spring roller catches were bent and twisted, the screw holding the spring roller was not screwed in all the way and a screw was missing, the interior shelves were installed prior to delivery and had slipped, scratching the shelf and the interior of the cabinet. They offered to have someone come 'service' it but at this point we've already been waiting 6 months for a usable armoire and lost faith in Room and Board's ability to deliver a quality product. We had someone else refit the doors, replace the hardware, and buff out scratches and scuffs to the extent possible. R&B did offer to refund our delivery fee though.

We have done a ton of business with Room and board and over the years. We’ve experienced a good number of defects with their products(this time a fire pit) . There was a time when they stood behind them however, recently they have found a way of having very little accountability for their quality. we will look elsewhere in the future. Unfortunate as we have been customers for a long time.

Bought a Room and Board Ian couch in 2017. By 2019 the fabric was wrinkled and the cushions in an uncomfortable state. Room and Board did replace the couch sometime after that. The back fabric is wrinkled again - despite my smoothing it out daily. In 2022, I paid to replace the cushions and already they’re not in great shape. I even flip the cushions the first of every month. Now when we sit the couch sometimes creeks. My husband is 78 and I’m 76. Neither one of us is overweight and of average stature. I’ve seen way older couches from them in great shape. Don’t know what the issue is with this one. This was a big expenditure for us that ended up being disappointing.