Room & BoardReviews of roomandboard.com

Looks amazing and feels very well made. Installation took longer than expected, but once it was up, it totally elevated the room. Pricey, but worth it for the design and quality.

I purchased a full living room set (7 items) and four of them came damaged which took mulitple deliveries to get the pieces. One was a custom chair which they did remake however it has been six months and the backing is loose and looks terrible. When speaking with customer service, they stated that these are "comfort wrinkles" and they will not do anything about it after spending $1,800 for this chair! Can't wait to see what it will look like after a few years. Disappointing that they care so little of customers' satisfaction.

Beautiful, modern desk with great storage and a solid feel. The drawer could glide a bit smoother, but overall I’m really happy with it.

I wanted lighting for my living room and I ordered for 1 table lamp and 1 floor lamp. The products were shipped the next day and I received the shipment within 5 days. These are good quality lamps and I am quite satsified.

The service is sub-par. I bought a full living room worth of furniture. Talking well over 10K. The rug was going to take 4 month and the furniture about 6 weeks. I either had to wait fore everything to be ready for them to deliver or pay 2 delivery fees or choose to pick up the rug myself. I chose to pick up. Since then I have gotten three notices (purely notices not apology) pushing it out additional time. It is now out to almost 6 months before it will come in for me to pick-up. No one has reached out just automated emails. I paid in full at time of purchase. I was an honest broker and they crooks. You will get better service from Ashley and they don't give that good service either.

Quality control issues and problems with serviceDespite reading high praise about Room and Board from sites like Wirecutter, I cannot recommend Room and Board after experiencing major issues with their quality control and service. In particular, I would stay away from this company for anything that is timeline dependent. Despite paying almost $5000 for a Coles vanity for my bathroom renovation, the vanity arrived with a large crack on the underside of the sink basin. The real disappointments, however, started when trying to get Room and Board to fix this problem in a timely matter. My point person was effusive in her apologies over email and alerted the service staff. Despite my questions to my point person about timeline, the service department made an order for a new sink to be delivered in around two months—a significant delay in construction. Difficulties in communication became one of many frustrations: while one person was my point of contact attached to the order, she was unaware of service department processes. Eventually, a service person called me and was able to update the sink delivery date to fit my renovation schedule. When the sink was delivered, however, Room and Board sent me the wrong item: the sink on its own, but the sink and vanity counter do NOT come separately; they are glued together. When calling the company through the delivery person, another point person (again nice and apologetic about this mistake) suggested my contractor remove the broken sink and glue the working sink to the top. While this suggestion came from Room and Board’s higher ups, Room and Board did not provide any instructions for this assembly. My contractor and I were not comfortable with this suggestion—I also want to note that it assumed that either my contractor works for free or that I pay for fixing for Room and Board’s mistakes. Room and Board offered to replace the entire vanity top (top plus attached sink), but this would take another two months, yet another significant delay. In the end, I went to a local store and found a vanity top and sink that would fit the vanity. I returned the vanity top and sink to Room and Board and installed the Coles cabinet portion. But yet, another delay: this return took two weeks to go through as it seemed to sit on the delivery truck before it was processed. The cabinet portion also had quality control issues. At least two drawers did not open easily, and one did not close flush with the vanity face. Room and Board sent a third party to fix the drawers. The repairman was more interested in taking photos to validate the work to Room and Board than in adequately repairing the vanity. He had to remove a cabinet door, and I later learned that he did not fully attach the hinge, probably because he stripped one of the screws. At that point we were so done with Room and Board, we fixed it ourselves. I’m not sure what’s going on with Room and Board’s quality control, but it is significantly lacking. While everyone is nice in their apologies, they seem to be unable to fix them. Room and Board’s numerous issues delayed construction work in my bathroom and significantly added to stress of the renovation. I regret ordering my vanity Room and Board. I will never order from Room and Board again and would strongly discourage anyone from doing so.

Excellent Customer Service,and Showroom experience. Found the perfect Sofa for our Apartment. Flawless Delivery exactly when they said they Would deliver. Megan was Friendly and Professional, not hovering or overbearing like many other Salespeople,and her follow-up was great.

I can't leave a review on their website even though I spent thousands of dollars on bedroom furniture there. Every time I try to submit one, there's a time out error. The Emerson dresser series has defective drawers that don't shut smoothly. The delivery team tried to explain it was because my floors are uneven. However, I previously owned dressers from Crate and Barrel and Macys and both had no issues. It wasn't my floor - it was the bad quality of Room and Board furniture. The delivery team gave me shims to use with my new furniture. I really wish I had returned everything...but now I just live with these expensive dressers with drawers that don't shut properly.