Room & BoardReviews of roomandboard.com

I love their products, always high quality and well made. They are very expensive, but for the handcrafted furniture items they stock, it is well worth it.

I'm basically writing this review to counter some of the more negative reviews I've seen. Why? Because I have a housefull of Room and Board furniture, and have been a customer since 2003. Unlike most stores today (Crate and Barrel for example), Room and Board has beautiful stores displaying their entire product line. The service is exceptional uniformly, and i've shopped in multiple locations. For the money, you cannot beat Room and Board's quality or style. We're heading to Boston tomorrow to shop again, and I searched for other options, only to see that other "cool" modern furniture stores' prices are much about double the price!

I can’t find my original review but I bought a linger sectional which was custom made with flint bone material. I originally said it smelled of formaldehyde which it did and still a little odor remains 3 weeks later. What I didn’t understand is why the warehouse didn’t air it out before delivery because they had for 3 weeks before I could take it since it’s so hard to get rid of old couches. Now 3 weeks and a half later it is much better. The chair is good I just sat in it and the sectional is getting there. I appreciate all the help from Joanna the sales person and the PRESIDENT, Bruce Beauchamp who took time out of his busy schedule to contact me. They would gladly do an exchange but I want to wait it out at least another couple of weeks to see that the odor TOTALLY DISSIPATES. The sectional is beautiful and comfortable and fits nicely with my condo. It is just the odor that was the bummer. I will let everyone know by the end of the month if this odor dissipates totally. I don’t understand why others have had a bad experience with getting assistance to fix an issue because Room and Board has been nothing but wonderful.

I bought a Berkeley 6 drawer dresser. Two of the drawers open on their own on a regular basis. I called Room and board and they do not have anyone to fix this problem (even at my own cost which I'm willing to pay because I'm out of warranty). This problem was minor for the first couple of years- I jsut thought I had not closed the drawer properly---but it has become worse as time goes on. Everyday, multiple times per day, one or two drawers just randomly open. I posted this on their website and they did not post the complaint. Their reviews are very old and not up to date. The dresser is beautiful, but the closing mechanism is very cheap. So be forewarned.

Ordered online and delivered through Room and Board Atlanta. Waited, with excitement and anticipation, for more than two months for this piece from Room & Board - it was intended to be the statement piece for a newly decorated home office. Unfortunately, it arrived with damage in multiple areas (see photos). There even appeared to be an attempt to touch it up prior to delivery. For the price, this was a hugely disappointing purchase. Told it can’t be repaired and that replacement will take over 2 months - and based on the number of issues with this one, low confidence they can manufacture and deliver a quality item.

I've purchased two sofas from R&B and two accent chairs. It wasn't until my 2nd sofa purchase that I was even aware of their generous return policy. I purchased the Clemens modular sofa and received a "How are we doing?" follow up email that, for once, I decided to respond to because what was supposed to be a 3-seat sofa ended up being 3 separate pieces that moved around a lot. R&B was willing to let me keep that sofa as I waited for a new sofa as part of an exchange (during COVID times this was for like 8 months). Now, it turns out that a huge reason the pieces moved around was that the feet are rubberized and the feet had plastic protectors that s/h/b removed on delivery. So, I give them 4 stars b/c delivery wasn't 100%. But, their return policy is awesome and their in-store staff are awesome. When deivery came to pick up the couch for the return, they checked the feet and removed the plastic protectors, but also happened to have clamps that could be installed on the sofa to keep the modules together (which doesn't come with this particular sofa) and that solved the problem. So, delivery team #2 delivered literally and figuratively and I cancelled the other sofa I was going to get in exchange. I'm happy with this sofa and R&B overall.

We have two Rowan 60w 24d 30h Desks in Walnut. Upon delivery, they were unpacked and put in place. The desks do not look like that displayed on the website nor do they adhere to the description, "We hand select boards for color consistency when creating each piece of furniture but the color, grain patterns and other natural markings may vary." The front panel on one of the desks looks like something that wasn't completely stained. Anyone looking at it would ask what's wrong with that finish? The othe desk has a sideboard that doesn't match at all. Delivery guys insisted that all was alright even after our persistence. The customer service was terrible. One should not try to convince a customer that they are wrong.I was quite amazed that they admitted that they don't do a pre-inspection before delivery. Hopefully the replacements will match what is advertised on the website. I have purchased before from room and board without any issues.

Fabulous product and excellent customer support. I will shop at Room and Board in the future for all my decorating needs.