Room & BoardReviews of roomandboard.com

Ordered a Jasper sofa w/ chaise, and the back cushions are absolutely terrible. It's been over a year and they've constantly leaked feathers the entire time. The casing that holds that feathers is definitely not quality enough to prevent feathers from coming out in large volumes. I'm constantly being pricked by feathers when trying to relax on the couch. I sent Room & Board support an email about this, including pictures of the feathery mess inside the cushions, and they just replied saying that this was normal and that I could buy foam replacements for $300 if I wanted. Terrible quality and terrible customer support

I’ve been a Room and Board customer for 20 plus years and I’ve recommended them to friends. I am therefore dismayed to learn that they are hesitating to assist me with a chronic manufacturing issue (split seams on one set of Otis chairs which I had to pay to replace with a second set of Otis chairs only to have the same thing happen to the replacement set). Granted that due to family health issues, I did not immediately report the split seams in the second set of chairs (was not my top life priority) but they still need to stand behind their products and support a long-term customer. Also, buyer beware, it appears that customers cannot review products after time has passed. So what you see on their website are customers’ immediate reactions to their brand new purchases. I suspect a lot of customers have also experienced manufacturing defects such as split seams with Otis but you won’t see it disclosed in the reviews.

I’ve ordered a lot from Room & Board over the years and generally is a great experience. Professional delivery people and high quality products. The only times I’ve had any issue with furniture I ordered they have responded quickly and fixed it extremely quick.

The Room & Board white-glove delivery service for $150, for the entire order, is exceptional value and a tremendous convenience to the customer. I live in a dense urban area, without much space for unpacking or ability to dispose of lots of packaging. Not only is the delivery service excellent value (for comparison, DWR charges $400 for similar service and won't allow you to modify your order after placing it, not even to add more items), but also the delivery crew was polite, on time, and efficient. I wish every retailer would follow R&B's lead.

all went perfect

We had a very disappointing experience with Room & Board, both in terms of product quality and customer service. We purchased the ARIA table (60" round with smoke glass top), and the glass surface scratches extremely easily. Our household has only two adults, we are very careful, and we always used a tablecloth or placemats. Despite that, the dark smoke glass shows numerous visible scratches. That is completely unacceptable for a brand new table and points to a clear design or material issue. I contacted customer service and explained the issue and how careful we are with the table, sent detailed photos and a video, and explained the situation thoroughly. After several email exchanges, their final response was to claim that we must have been using “sharp objects” on the table. This was frustrating and dismissive, especially given how careful we are. To show good faith, I even offered for them to take the tabletop and test it themselves so they could see the issue firsthand. They had zero interest in doing that, which speaks volumes about their lack of commitment to product quality and improvement. As a result, we bought a clear glass tabletop from another store and are using it with the same table base. We’ve used it in exactly the same way for over a month, and there isn’t a single scratch, exactly what you’d expect given how carefully we treat our furniture. This whole experience was awful and incredibly frustrating. We truly believed Room & Board was a high-quality, reliable furniture brand, but after dealing with their customer service, we realized that isn’t the case. I would absolutely not recommend them based on this experience.

My husband and I just moved into a new apt in NYC. We purchased a sofa, coffee table, rug , dining room table and chairs. I couldn’t be happier. Everything was delivered beautifully and professionally. I am very pleased with our new furniture; it is wonderfully constructed and looks great. We had bought the dining room table and realized it was too small for the room. No problem, they picked it up within the week @ no extra charge and gave us a bigger one. I’d like to make a shout out to our design consultant SUSAN VIRTAS. She was so helpful and informative with her time. Everything was put into the computer, so we could see how it all worked together. We are so very pleased with ALL our new furniture. Love Room and Board 👍

We have a number of Room and Board pieces: desks, sectional, ottoman/coffee table, and this large armoire with built-in desk. All items have been purchased at different years, and different furniture lines. All have been extremely disappointing: couch cushions sagged within 1 year, the back cushions are now half their height because when you sit back, they collapse, a sofa leg broke off, the finish on our armoire/desk continues to peel off (I called customer service when we first noticed this and they would not do anything), the black-stained desk chips easily and the ottoman seams show the leather stripped. I kept giving Room and Board another go-around as we kept buying pieces from them, because I like the designs, and the showroom. I’m not buying anything from them anymore.