Room & BoardReviews of roomandboard.com

Went with a friend to Room and Board. Despite the fact that she had to return a dining table two times I bought a console. I had to return the console. One of the drawers was difficult to open. What's the problem with this place?

Nope no nada uh uh What I ordered was colorful and interesting. What was delivered was dull dull dull. Years ago, I bought a bunch of stuff from them and it was great. This is my second recent order and will be my last. Just don't. Bottom Line: No, I would not recommend this to a friend

Update: I wrote the CEO and he and the head of customer service responded. They are standing behind their products. I’ve bought from Room and Board for decades. We have a couch that has held up great and bookshelves I’ve had and loved for a long time. A year ago we bought two chairs and an ottoman. They are horribly uncomfortable. The fabric is worn and looks like we have had them for years. We sent photos to customer service and they immediately discounted our concerns. We have a lot of life stuff to contend with and hoped for 2 comfortable chairs in our apartment. We put down a lot of money for these custom chairs. We will probably have to give away and can’t afford more. Something has certainly changed with Room and Board. I do not recommend this store to anyone.

I purchased a Marcel sofa with chaise, and the back cushions have leaked feathers constantly. Feathers regularly poke through, making the sofa uncomfortable and leaving a mess. I contacted Room & Board with photos, but was told this was normal and that foam replacements would cost another $500. Very disappointing quality and customer service for a sofa at this price.

I purchased a Room & Board dining table. After normal household use, the tabletop developed visible moisture rings and finish marks. Room & Board said it was not a defect and recommended using a dry iron with a paper bag or cloth, or hiring a furniture repair specialist. I am not comfortable applying heat without a professional inspection, and they did not offer repair coverage or accommodation. I am disappointed with the finish durability and customer support for a premium dining table.

Worst couch I've ever had the displeasure of owning If I could rate it negative stars I would. Feels like we overpaid for an Amazon quality couch instead of a renowned furniture brand. The feathers? Constant. Everywhere. All the time. Do you enjoy vacuuming your couch and adjusting all the cushions daily? Great! This might actually be for you. According to their customer support, that's the expectation for this couch. No matter how many feathers explode everywhere, how wrinkly the fabric looks, or how much shape the sofa loses it will be YOUR FAULT for not caring for it enough! I was doing the maintence daily but silly me, I should have been doing it hourly!! But that's okay! Once you're done picking the feathers out of your ass, you can finally attempt to relax on the lumpy, sunken in structure that was once your sofa!!! In all seriousness, please do not waste your money on this. After my experience with their snarky customer support and seeing the "quality" of this sofa degrade so severely in under a year, I'd never waste my time or money on this company again.

Ordered a Jasper sofa w/ chaise, and the back cushions are absolutely terrible. It's been over a year and they've constantly leaked feathers the entire time. The casing that holds that feathers is definitely not quality enough to prevent feathers from coming out in large volumes. I'm constantly being pricked by feathers when trying to relax on the couch. I sent Room & Board support an email about this, including pictures of the feathery mess inside the cushions, and they just replied saying that this was normal and that I could buy foam replacements for $300 if I wanted. Terrible quality and terrible customer support

We had a very disappointing experience with Room & Board, both in terms of product quality and customer service. We purchased the ARIA table (60" round with smoke glass top), and the glass surface scratches extremely easily. Our household has only two adults, we are very careful, and we always used a tablecloth or placemats. Despite that, the dark smoke glass shows numerous visible scratches. That is completely unacceptable for a brand new table and points to a clear design or material issue. I contacted customer service and explained the issue and how careful we are with the table, sent detailed photos and a video, and explained the situation thoroughly. After several email exchanges, their final response was to claim that we must have been using “sharp objects” on the table. This was frustrating and dismissive, especially given how careful we are. To show good faith, I even offered for them to take the tabletop and test it themselves so they could see the issue firsthand. They had zero interest in doing that, which speaks volumes about their lack of commitment to product quality and improvement. As a result, we bought a clear glass tabletop from another store and are using it with the same table base. We’ve used it in exactly the same way for over a month, and there isn’t a single scratch, exactly what you’d expect given how carefully we treat our furniture. This whole experience was awful and incredibly frustrating. We truly believed Room & Board was a high-quality, reliable furniture brand, but after dealing with their customer service, we realized that isn’t the case. I would absolutely not recommend them based on this experience.