Rogue FitnessReviews of roguefitness.com

Incapace in tutto

Canceled my order for "fraudulent activity" but kept my 1200 for the row machine I was trying to purchase. No help from customer service.

Customer service reps on the phone are hesitant to help. I called back and Adam pretended to have a breakup in connection when we were talking., very rude. The rest of the phone team was helpful a few days earlier I called . But I would give them a negative star service rating for the two reps I’ve spoken to.

Bought 3 pair or rogue knee sleeves at 75 bucks a piece Christmas 2023 and 2/3 already ripping after 3 months used 1- 2x per week. Customer service said can’t do nothing about it. Do yourself a favor Avoid this company their products are overpriced and trash.

I tried several times to find out what the shipping cost would be but with no success. I live in a tax free state so a tax was not listed nor was the shipping cost. I tried to verify that there was not a shipping cost prior to hitting the purchase button but after doing so the shipping cost was added to my charge. I immediately wrote to Rogue Fitness about the issue. They asked if I had a snap shot of the no shipping charge prior the purchase and I told them that I did not know I would need to take one but I did send a snap shot of my history to show my attempts to find out what the shipping cost would be. Rogue on their end tried to duplicate the no shipping charge being shown prior to making a purchase and they said a shipping cost was listed. I explained again to them that on my end it did not show a shipping cost. I cleared all my history and tried again to see if a shipping cost would be listed and it did show. I explained again that it never showed up on my end prior to making the purchase and asked to please credit me the shipping cost but they refused to do so. After several emails to speak on the phone with a manager which I never was allowed to do so, I was told the written communication is their final response. Continuing with email communication, I asked if I could refuse shipment and the manager said I would have to pay the cost to send the item back. I verified with the US Postal Service that I could refuse shipment of the unopened package of which I did. I sent all correspondence to my credit card company and disputed the charge which the dispute was found in my favor. Due to the great time expense on my end and the unwillingness to have a manager speak with me on the phone, I do not recommend online purchases with Rogue Fitness. I am very grateful for all the help my credit card dispute department provided in resolving my case.

Rogue has always been super solid when it comes to their quality. I've had the new nike bars, titan bars, sorinex bars... And rogue remains the best. I'm only reviewing this because I have no idea why their rating is so low in here..

The worst shipping process I have experienced. They use a company who used a partner company who used a partner company that only uses email. What terrible service. Trying to communicate with them has been horrible. I will NEVER give Rogue my business again. F@ck them.

Terrible experience. I ordered a set of hand grips for my sister for Christmas. They ended up being too big and I had to replace them with the next size down, which then was too small. Now they're trying to charge almost half the price of the hand grips to return them and then charge shipping on a new order for gloves, which we're not even sure will fit. Their sizing guides are wrong and they don't even care to try to make things right. Don't waste your time with this company.