Rogue FitnessReviews of roguefitness.com

Rogue is litigious. They are trying to kill all competition across the World. Horrible company.

Very good quality and everything shipped fast

Rogue definately sets the standard in the fitness industry. I ordered the Rogue AB-3 bench and it does not disappoint, its a great and versatile bench, arrived quickly and already put together, customer service is excellent, highly recommended

Purchased Normatec Recovery Boots - Purchased in 2021, used regularly for about 6 months, then didn't start using again until 2023, broke down within a few months. BE AWARE, WILL NOT WORK WHEN BATTERY FAILS, even when plugged in. Warranty is for 2 years, given the price, I expected much much more. Attempted to place this review on the website, and has somehow managed to go missing in action. Like the product.

RML-3W Fold Back Wall Mount Rack Purchased the unit. Rogue failed to advise me that they would be piece mailing \ multiple deliveries. I sent up someone to install the unit. When the unit was delivered, I then contacted the installer to install the RML-3W Fold Back Wall Mount Rack for a fixed fee of $150.00 dollars that I’m responsible to pay, NOT ROGUE! The installer did an inventory and found that multiple sections were missing, NOT DELIVERED. When checking with (UPS) tracking, the unit status showed that the product was delivered! When contacting Rogue Customer Service, when questing the Customer Service Representative about missing sections. I questioned if he contacted (UPS) to check if they had the missing product sections; the (CSR) attempted to placate me and’ “Good day, still missing (2) cross section (21.00") members. Also, please explain why the delivery was delayed and in multiple order deliveries. As noted, I hired an outsource installer to assemble the unit, when he arrived and when items were inventoried, he found missing parts were not delivered as required. I now have to pay for installed service twice for no reason! Please have someone follow up (ASAP)! These should have been in 1ZE680080311622614 Sometime these are banded and they break Only (2) units delivered. Missing remainder.” I responded to the (CSR) \ “Your statement is untrue! Please note, I purchased this requirement with Rogue with understanding of Rogues Quality and Caring of Service. Rogue Quality Control failed to meet this requirement. Also, Rogue should be able to contact the delivery service; RE: (UPS) to find out if they received the missing parts required. Rogue needs to meet this own standards of practice and expedite this process requirement! Please follow up with me as again I will be charged a second fee to complete the installation due to Rogue failure! Kathy FOLLOW UP NOTICE ISSUED BY ROGUE CUSTOMER SERVICE: The missing items will be delivered in approximately an additional week which clearly indicates Rogues unwillingness to expedite the transaction and missing product members. Additionally, the true issue is that what has been received \ (STILL MISSING SECTIONS OF THE RML-3W) seems to be of good quality as expected! I reviewed other manufactures for similar products to also include (COOP at Garage Gym Reviews) to find that this was my pick of choice, but Rogue Customer Service failed to even apologize for its failure or even extend the request to expedite the missing sections or even follow up with (USP) when I was on the CHAT with Customer Service. With regard to follow up by Rogue Corporate Headquarters, NO SHOW!!! Before you place an order with Rogue, please make sure you question Customer Service with clear understanding of ALL DELIVERY ISSUES that may impact you prior to placing an order with Rogue! Also make sure to questions Rogue it the full shipment will be delivered and not a particle shipment. If Rogue fails to advise you of this requirement, RUN-to to another Manufacturer as the products are similar in quality and cost! Clearly Rogue has a reasonable responsibility to the consumer; NOT JUST BLOW THE CONSUMER OFF! IN CLOSING: It seems reasonable that someone at Rogue Corporate Headquarters should be responsible to follow up with my complaint with additional understanding to take the time and train its staff regarding the POOR QUALITY ASSURANCE OF ITS CUSTOMER SERVICE REPRESENTATIVES!

So as a fan of Strongman I thought I would buy some Rogue gym shirt. Ordered and delivered fine until I opened the box absolutely nothing in it well that's a lie the put some bubble wrap in it to protect F*#k all. Waiting on reply from customer services but going by the reviews I'll be 50 notes down

Be careful before buying they charge $77 shipping and $15 gst

The ROGUE RR 5Kg plates are too large in diameter. That has been reported by other people. I did suffer the same issue when I ordered a full batch of ROGUE RR plates (25, 20, 15, 10, and 5Kg ones). They stated they would send another set of 5Kg RR plates that would match all other plates. We received the second them batch, opened it, and we were mesmerized to see that they were again too large in diameter!!! Basically, there is mounting evidence that points towards recurrent issues due to poor design, recurrent factory production issues, and quality check issues. We messaged ROGUE (R) customer service reporting the issue on the 5th of April 2023, and we haven´t received yet a communication from the customer service with advice as to what the next steps are this time around. Given the recurrent issues that there are, it is fair to say that you could wonder whether they willfully disign the 5Kg ROGUE RR plates larger than the other ones so they break on landing, in order to sell more of them. That´s up to each individual to judge. However, as I stated in a previous review, I am a firm believer that for a trademark to have a healthy, and fruitfull balance sheet, it must place excellence in the products, and amongs everthing else, in a customer service willing to go the extra mile to make things right. Put money as your first priority, neglect your clients, and you will sink your own bussiness, and the rest of the lovely people that works on it. CUSTOMERS ALWAYS COME FIRST, and money will flow in as a secondary effect. You can then pay your employees a better salary, give them better benefits, and everyone´s happier as a result!!!