Rogue FitnessReviews of roguefitness.com

This company is terrible. They sent out a 18k order to our gym without letting us know we would need a fork lift to remove the items from the truck because of an over sized pallet. When we tried to work with them to get it resolved they only wanted us to send it back so they could get a 20%+ restocking fee. They wouldn't work with us at all on time frames etc...

Account was debited and the product I ordered has not been shipped / delivered. Tried calling 6 times spread out through the day - no answer - goes to a voicemail stating business hours and then cuts out. Sent 2 emails. Given a number to call back on. Issue not sorted they are telling me I have to join Paypal/ no product / still awaiting refund. Terrible experience from a supposed good retailer. Never again.

Great product but the WORST shipping and delivery of any company I have even seen. 1200 pounds of equipment delayed over a week. Got notified one day before delivery and we were out of town. Trucking company lied and told us they could hold for 2 days. Rogue told them to deliver it and not hold it no matter what. The pallets sat in the rain for a whole day. Rogue could not care less. They are so arrogant. Had to order a wind screen for a bike. Cost $27. Shipping charges $24 for a 2 pound box. Said it would ship within 1 day. It has now been 4 Days and still hasn’t shipped. As I said. Great product but shipping and delivery is a joke!

Unfortunately, I have to echo all of the comments here about Rogue customer service and shipping. I have ordered quite a few Rogue products over the past year, and it seems customer service gets worse each time. This time they allegedly shipped but I never received my product. My shipment is in "limbo" for over two weeks and no one at Rogue will help, they just blame UPS. I'm out thousand$ and don't have my product. No prospect on getting my money back, either. Don't order from Rogue.

Compré unas mancuernas para mi pareja de regalo para uin gimnasio en casa. Muy contento

Very disappointing customer service. I ordered over 600 pounds of equipment to my home in Canada. In the confirmation email they said they would notify me for delivery and date. They ended up dropping pallet off on the middle of my driveway mid winter. No notice nothing. When i complained " Dylan" the customer service rep just kept pasting and sending to me the fine print which say they may not do that. I can think of a 1000 other places that would be happier and more grateful to take my 3000.00 dollars then Rogue. Have some common sense

Disappointed I really do not understand how everyone says how high quality Rogue barbells are. I received the stainless steel barbell and first things first the packaging was terrible!! No end caps I guess they had fell off in transit and the barbell was literally just shoved in the tube with no wrapping or protection of any kind inside. The barbell itself had scuffs all along the shaft that rogue says were usual with stainless steel barbells. I have an American barbell stainless steel barbell that arrived with no marks of this sort. Also the barbell is very loud and rattles when even just placed on the ground again Rogue says this is normal yet every other barbell I own doesn’t rattle like that even after repetitive drops. I am flabbergasted at the low quality of this barbell and for customer service saying this is normal quality. Just awful!! I was excited to get a full stainless steel barbell but now I’m just sad and disappointed that I wasted so much money on this inferior piece of equipment.

They work too slowly. I send and order 10 December 2021 and still don't get it? Klaus Jensen Denmark