Rogue FitnessReviews of roguefitness.com

I tried to order three small items: shoes, a pair of wristbands, and a keychain. When I entered my military FPO mailing address it would not allow me to calculate the shipping. Looking around the FAQ section I discovered that I have to use the Rogue Fitness APO online version of their store. They actually have a website set up specifically for military shipping. Great, I thought, a site just for the military. When I put the same exact three items in my shopping cart my total was an extra $22.30 higher than if I had ordered it at their regular website. So they are actually hurting the military community by charging us more. Ladies and gents in case you have never shipped some thing to a military overseas address it cost the same exact thing as shipping to an address in the states. The only difference is somebody must complete a brief customs form. It takes less than three minutes, it takes maybe two minutes if you were doing it on the computer and have done one before. I get that it cost the company to have someone do that customs form, and yes they have to pay someone for that, but I would expect a 2 to 4 dollar surcharge for that 3 minute effort - not $22. It’s robbery. It’s anti-military. I can’t believe it. Most companies don’t even charge to do the customs form. The worst thing is when I submitted this issue to customer service they didn’t even come back as a human they had some form response that just said thank you for using our website yes the prices are higher. No explanation of why no apology no offer to do anything else. Just stating that yes the prices are higher. I guess I can check Rogue off of my list of places that I will be buying gear from.

Quality gear with the added bonus of high shipping and crappy customer service. I love their equipment. Their clothing sucks and is inconsistent ... and they won't stand behind it. You'll wait forever for shipping and pay an arm and a leg, but when you eventually get it, the equipment is great. Hats are "ok". T-Shirts are like playing the lottery. Bottom line: If you need quality workout equipment, they are at the top of their game ... But be prepared for long waits, multiple shipping (direct from other manufacturers with their name on it), and ridiculous shipping costs. If you find a similar item somewhere else, and know that vendor ... buy it there. If you don't know your vendor and don't want to take a chance, buy Rogue.

Great product; however, they shipped me the item and the shipping cost was $36.00USD, duplicated item ordered so I had to return the weight bar which cost $100.00USD to return the same item, when questioned why the shipping cost 3x more to return I was told due to weight and size, ABSOLUTELY RIDICULOUS! Total ripoff!

I did two day shipping on a belt. On the third day I got an email saying that my order was on hold and if I wanted to get it in time that I needed to upgrade my shipping to one day. But that doesn’t make sense if the items on hold, right? Then they asked for PayPal to update shipping cost. Am I the only one who has been scammed by Rogue? By the way, this is after they guaranteed that it would be there no later than the 3rd day. So much for two day shipping.

I ordered 2 knee sleeves. The shipping turned out to be $115.00, after it had been shipped! I was told it was not a mistake. I needed to exchange for a different size and if I do it will cost me another $115.00 to ship resulting in a pair of Knee sleeves costing me over $350.00! $350 for knee sleeves!?! I will never buy from Rouge again. 100% dissatisfied.

Dishonest and useless customer service! Took my money, never shipped the order out and then refunded me for a lot less without any notice. No one answers my emails why or anything so I’m now at a loss and have no new gear to show for it either! Such a bad customer experience for what is supposed to be a leading fitness brand. Go elsewhere!!!!!

When I placed my order on 09/07/2022 it showed both items to be in stock but I later received a notification that the mat was on back order for 30 days. On 09/18/2022 I was unable to figure out how to request a cancellation so I put in a request for a return and noted that I was trying to cancel the order. On 09/19/2022 I was able to locate the chat on the website and requested the order for the mat to be cancelled and was told that they would check to see if it could be cancelled. I also received a message confirming they had reached out to see if it could be cancelled. On 09/20/2022 I received a tracking order for the mat. So suddenly when I want to cancel the order it is in stock and shipped. I immediately reached back out by email to let them know I received tracking information and was advised I could refuse or return the package. I was not home when the package was delivered so I attempted to ship it back but the cost was over $80 for me to return the unopened package. This is as much as the mat cost! I reached back out and had several back and forths with a representative who stated the only thing that could be done is sending me a label on their rates but still at my expense. As I explained to that it seems ridiculous for me to have to pay for the return when 1) the item showed to be in stock but wasn't 2) The item was on a 30 day back order until I tried to cancel it 3) When I tried to cancel the order I suddenly received tracking info even though it had only been about 2 weeks not 30 days.

J’ai commandé deux gros équipements fitness chez rogue -> le service client, la rapidité d’expédition et la qualité d’emballage ont été en tous points parfaits. Je recommande totalement cette entreprise que je ne connaissais pas avant la commande. De plus les prix étaient parmis les mieux placés au moment de ma commande Un grand bravo.