Mike R.
Customer Service Lies
I ordered 200 sq ft of Aktiv gym flooring on 8/22. Their site shows they sell 25 and 50' rolls, but there is no option to select what you want. Seeing this, I called prior to placing the order. I was told that they fulfill orders in the fewest cuts possible, so the more you order, the more 50' rolls you would get. In my case, 200 sq ft equals 1 50 roll. It arrived today in (2) 25' rolls, thus I am going to have extra seems on my floor, which I wanted to avoid, thus why I called to get clarification. As soon as I saw what was delivered, I called Rogue. The CS representative was less than helpful. He said he pulled the notes and saw that I called prior to placing the order but they are trained to tell people to put the lengths requested in the comments when placing the order. No where on the site or flooring page is this instruction given. No where in the conversation that I had with them PRIOR TO PLACING THE ORDER was this mentioned or I would have entered this into the comments. Rogue told me too bad, you are stuck with your $800+ dollar flooring order that you place because our representatives told you the wrong thing. Will never do business with them again.