RockportReviews of rockport.com

I would give them a 0 if I could they have the worst customer service ever the worst return process the worst correction of wrong orders unbelievable I have sent 4 emails to get the correct shoes sent to me and it's still not being corrected they actually set me the wrong shoes and they sent one shoe instead of 2 not even the model i ordered. I can't get these boneheads to replace the freaking shoe with the correct shoes plural as in 2 shoes not 1 they sent

I recently ordered a pair of Rockport captoe dress shoes from their website. I received an email notification that my shoes were delivered but never arrived. I called the customer service number and they had no answers. I emailed several times about my refund and have not heard back. The customer service is absolutely terrible. Stay away!!

No comfort from these shoes, soles of feet so soar that I had to throw these shoes in the bin, cheaply made with no support from the soles of the shoes, quite a narrow fit, uncomfortable when walking.

Got my Rockport shoes out to wear after the Summer only to find the insoles had completely crumbled like dried up mud. What on earth type of material are they using.

I have been a Rockport customer since 1985. They are the only brand of shoes I have worn on a daily basis for the past 37 years. I usually buy from a retailer, but I started getting ads from them on social media and thought I would give direct ordering a try. I now regret this. My most recent purchase was for 2 pairs of shoes. One pair came. The other never did. I emailed 3 times to "consumer care." No reply until I threatened to do what I am doing now. But all I got was a "boiler plate" email reply for every possible complaint. I felt ripped off. Today, I finally got an email saying that they were out of stock on one pair- but that didn't stop them from taking the order in the first place. I'm now 20 minutes on hold for their "customer care" line. Consumer beware. If there is a problem with your order, they are going to blow you off until you make trouble. My advice,- don't buy direct from Rockport. Great shoes. Horrible customer service. PS: after >20 minutes on hold with "consumer care", I was told that the company has "numerous issues" and "system failures" they are dealing with and that's that. I asked why they continue to advertise for more business when they can't fulfill the orders they have. Answer: "we can't shut down our business." I asked to speak with a supervisor or for management feedback. "No one is available...and they are already aware of the problems." Again, consumer beware. Rockport is "having numerous issues" and "system failures." If you really want a Rockport product, I would suggest you buy from a trusted retailer.

I purchase the Hydro Shoes 3 months ago just wanted to report that the shoes did not wear well . The soles of the shoes were worn out within the 3 month period. I used them for work, I walk a lot being in the restaurant industry. Not a good everyday shoe, I must say a total waste of money .

Buying these shoes for over 25 years and was very happy with the quality and comfort. Recently bought few of them on line and all were retuned. One was made in Chins and smells chemicals like hell. Those were made in India were having fitting issues. The medium, large, extra large, and extra extra large were identical in size and no differences !

No customer service after the sale. I have worn Rockport shoes for over twenty years with no problems but this is the first pair I've bought in a few years and the only pair I didn't buy in a store. On 05 May 2022 I ordered a pair of Rockport shoes from their website. They were shipped 06 May 2022 and I received them on 12 May 2022. The left shoe has a defect which causes pain on my left foot. I sent their customer service a message that same day notifying them of the defect. I received a confirmation that they received the message the same day. After hearing nothing further from Rockport, on 18 May 2022 I sent them another message and I received another confirmation they had received the message. I have not heard anything from Rockport since. This is not the Rockport company I used to buy from and the shoes are not the same quality. The shoes are not the quality they used to be and there is no customer service after the sale. Today I read the Rockport reviews on the Amazon website. I wish I had read them before purchasing from Rockport. Do yourself a favor and read the reviews here and at Amazon before ordering.