Visit the official Rockport Online Store to view our collection of comfortable dress shoes, boots, flats, high heels, walking shoes, and more. Rockport
Rockport (rockport.com) has 182 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Davina
I loved Cobb Hill sandals. Beautiful styles and comfort, well made, long lasting. Now they are gone. The Rockport ones are vinyl and crack and are useless after one season or less and yet they charge the same high prices. It is always sad to lose a great product!
Jack G.
I just received a pair of Rockport walking shoes. I had been anxious to receive them, as Rockport had always been a shoe that was both comfortable and well-made. The shoes I received were anything but. They were tight. The shoelace holes looked as if they had been punched by a man in India with his pocket knife. They were, as you guessed, made in India. Cheap materials. I had always admired the work that went into Rockports 25 to 30 years ago. Now, I'm not even sure I will be able to wear them. I am so sick and tired of this that I will not bother to return them. I would sooner respect myself and throw them out.
Rosemary
I loved the look and feel of my new reefs however after a few wears threads started unraveling from edge of shoe. I sent photos with my email but no response. Called customer service but they are not taking calls at this time. Very Frustrating!
Brian M.
Great shoes, terrible customer service at the company website. I paid $25 for next day shipping. Hasn't shipped more than 24 hours after confirmation email. Customer service phone line doesn't answer except for a message to call back during business hours even though my repeated calls were between 10-3 central time on a Friday. Don't buy from the official website, it's unsupported.
Nancy “Northshore nancy” T.
Nice sandals but VERY SLOW and frustrating exchange The Cobb Hill sandal runs a little big for me but is very comfortable and nice quality. The bad news is that you better get the size right on the first try. I sent back this item for a size exchange and 17 days after they received it they could not tell me if they had received it without a UPS tracking #. I had the order #. Then 17 days after they received it they couldn’t tell me when I would receive the replacement. Only that it would be 2-4 weeks. This is for sandals. Summer will be over. It is clearly in stock because they are still selling it on line. Very poor exchange process. I would not buy from them again unless it didn’t matter when I received my purchase. When I submitted this review on the Rockport website they REJECTED it. Very poor customer care.
