RockportReviews of rockport.com

One more once-decent brand down the drain. This is a company that is impossible to reach my phone, email, through their website or any other way. Probably if I drove to the building they would still find a way to avoid answering a customers questions. IMPOSSIBLE TO REACH! There should be a class action lawsuit for the way Rockport is torturing their customers.

Rockport Sucks !!! I just received my TM TREK UMBWE boots and although I ordered Inkspot I received Navy Marine (funny because I don't remember that even being a color choice...certainly not one I would have made). Now, I like Elvis Presley as much as the next guy, but I've never imagined “blue suede" shoes as part of my wardrobe. So, here we go...I’m supposed to start some arduous return procedure. But, I don’t trust that a month from now I’ll receive the correct boots. After all, I don’t believe it was an accident I was sent the “blue boots” in the first place. I think it is Rockport’s plan to dump their hideous overstock knowing the odds are in their favor that I will just shut-up and go away. Well, “I'm as mad as hell and I'm not going to take this anymore!,” Sure, I emailed only to receive an “automatic response”. I then replied again and received…well…crickets. I called and, after 23 minutes listening to a tortuous repeating musical phrase, Chris finally picked-up. Now, we’ve all had bad days, and Chris, I hope the future holds better things for you…perhaps a job where you won’t feel so beleaguered. However, her snippy message was clear to me…”Get Lost”. She hung up. And there we have it. I now own a pair of boots I will only wear if I am painting…alone. I still need new boots that I can wear this Christmas. I’ve owned Rockport shoes before but I will never buy them again. Ever! Ever! I guess it’s time to drag my sorry “OK Boomer” body down to my local box store. Maybe I’ll try a pair of Dr. Martins, or Wolverines, or Danners, or Chippewas, or Red Wings, or LL Beans, or Oliver Cabells, or Grensons, or Fryes, or Clarks, or Helms…just to name a few. Don’t waste your time with Rockport. This company is just another example of a brand that once was good, but now is a faceless profit machine that doesn’t know the meaning of good business and customer service.

wish I had read the reviews before ordering. Ordered shoes, and was provided a tracking number a few days later. Checked on the UPS website and it's showing invalid tracking number. Contacted rockport customer service which is the black hole of actual customer service and they told me that it takes up to 48 hours for UPS to update the tracking info in the system. This is not true. I have a UPS commercial account and I get notifications when someone creates a shipment for my address. & days after the order rockport finally created a tracking number and UPS picked up the package. Rockport gets a 1 and I haven't even gotten the shoes.

Order RP698542 was canceled due to high demand. The item(s) you ordered are no longer available and your order was subsequently cancelled. You will not be charged for this order. Our apologies for the inconvenience and hope you can find another style on our website. Thank you! So disappointed. The website was difficult and not user-friendly to order from. Then the entire order was canceled. Not ever wearing Rockports again!!!!

I was looking online at a pair of shoes when all of a sudden my computer tells me my order has been placed. I just called customer service and told them of this dilemma and they told me the shoes have to be delivered and I have to go through the return process. This is highly unacceptable, I am a loyal customer to the Rockport brand but I must let you know that relationship ends today. I will find another company that will deliver me quality shoes and far superior customer service(which I am sure isn’t hard to find, the product might be hard to replace but the customer service at Rockport is disgraceful)

Bought a pair of mens hiking/winter boots Rockport XCS in 2021. Had to have the right sole repaired as the uppers pulled away from the base in winter 2021. This year 2022, same thing happened with the left. Not buying another one. These boots are crap.

I ordered a genuine pair of US7.5w Rockport Sandals through Amazon online, which were the same size as my old tired pair. They were too small. Amazon would take them back and give a postage deducted refund. Not acceptable. Contacted Rockport direct on four occasions Promised the world but NO joy. Last resort could I exchange at a Rockport outlet. No response. Totally Frustrated by lack of support by Rockport. Des

Bought shoes at Rockport.com within 2 weeks the soul came completely off as if there was no glue or stitches, tried costumer service they suck nothing has been done I'm out 120.00 $ and have to buy another brand, never again will I buy Rockport