RockportReviews of rockport.com

Rockport shoes are really cheap quality. A complete ripoff. Also, they try to weasel out of their published return policy by claiming that they did not receive your return package. You must save the UPS return tracking number when sending them back shoes and then be prepared to fight with them. A truly disgusting company.

Bought new Rockport Blucher to replace my old worn-out Blucher, same model, colour and size. Received my shoes yesterday and first observation was how cheap the plastic sole looked and felt. I wore my shoes for the first time this morning for a walk and it looks like the sole will wear out quite fast. Then the plastic tip on one of the laces split and Rockport Canada can't replace it, told to buy new laces myself, terrible customer support. My first pair was made in Vietnam, the ones I received yesterday were made in China. I definitely will not be buying their products anymore.

I ordered shoes about two weeks ago and was told in a confirmation email that I would be notified when they were shipped. I have heard nothing since and when I called the number indicated in my confirmation, I was told the "team" is "unavailable by phone." So I can't find out whether this order has been or ever will be shipped. According to a FAQ on the website I cannot cancel the order. It looks like a very bad idea to do business with this company.

I paid for a pair of sandals that was very nice but I changed my mind about the style so I sent them back and they keep some of my money. Was not a mark place of the sandals but they still keep some of my money I won’t be messing with them again.

Rockport vhas turned into a "junk" shoe and the company does not stand behind the product. 3 weeks to respond, with comments like "can't, won't, not"... Nothing! I have purchased Rockports since the 80's, but NEVER again. They fall apart and the company could care less about customers or the products.

I purchased the Rockport Chranson lace up shoe in Dec of 2020 directly from Rockport. These are shoes that I would wear seasonally in New England once it became cooler, did not wear in snow and not year round so they did not show any wear. They tore where the sole and sidewall of the leather meet. I did reach out to customer service in February but because they were over 1 year and regardless of the little wear, they did nothing. I will never purchase Rockport again nor recommend them.

Sadly, Rockport is no longer a quality name. I ordered shoes on amazon.ca and received them in good order only to split at the sole upper connection 6 months later. Granted their customer service was attentive, the replacement shoes were unwearable causing pain on the tops of my feet instantly due to a poor design. third times a charm right? i upgraded the shoes to 160 dollar slip-ons and they too are a problem. one shoe is smaller across the top than the other causing pain across the top of my left foot. i give up. i hope this review helps others to avoid an expensive disappointment.

I do not recommend this service. Rockport are good if you can get them from a shop. Do not buy online from this place. There is a very big chance you will not see your order.