Visit the official Rockport Online Store to view our collection of comfortable dress shoes, boots, flats, high heels, walking shoes, and more. Rockport
Rockport (rockport.com) has 182 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Morris T.
My review concerns Rockport's inability to settle a complaint without the original order or payment details. I have a pair of Rockport shoes and the leather is cracking and peeling off. The Company will not consider any compensation because I am unable to provide paperwork. Many companies have the facility to do something in these instances, but not Rockport Australia.
R M.
Rockport went under a few years ago although if you look on the web you wouldn't know it. People don't remember the going out of business sales? These new boots and shoes are being made by the new owner of the name, and they are nowhere near the quality of the old Rockports. I bought a pair of boots this winter and they were disappointing. No true rubber sole like in the old days Save your money and time and look elsewhere.
Rick
I got a pair of Rockport dress shoes brand new from a physical Rockport shoe store in Michigan. The sole of one shoe split right in half. Do not buy! Cheap crap! Even the cheap dress shoes from the dollar store or other cheap dress shoes are better value for what you pay because they don’t do that! Rockport is one of these companies relying on their past reputation, theirs is from the 1970s. AVOID LIKE THE PLAGUE, DO NOT BUY, DO NOT BUY, DO NOT BUY, buy shoes from any other company!
John G.
It seems as if a lot of people are complying about the customer service and buying bad shoes, I do not no if they have been bought out or not but this I do no; I have never had a problem in 20 to 25 years, their shoes last me 5,6,7 years with no problems like some people are saying. I just bought another pair 2 weeks ago and they arrived the next week with no problem, comfort? The best you could want, looks? Perfect, smooth perfect fit? Dead on from day 1, I’m sorry their having the problems below that I read, if any of these are true then I hope that Rockport takes care of this, people work hard for there money, I’m 72 and still working hard, Rockport please take care of these customers problems, bad reviews destroy companies!
ariel G.
I ordered a pair of boots, delivery was delayed, I claimed and was told that my order was delayed at french customs. Finally order appeared as delivered by french mail, never arrived. After claim for a reimbursement they offer to replace my order, claimed that product was out of stock and offered me a 30% disccount. Website is an scam
Greg M.
Ordered some boots. Kept being told month after month they were in transit. Then once pushed for a final delivery date, was told they were lost. I checked the consignment number with Royal Mail and they had no record of any such delivery. Straight out fraud. DON'T BY ANYTHING FROM THEM
Roger E.
Be warned.These are not the Rockport boots of old. Apparently, the company was "acquired" and quality and comfort went out the window. Cheap materials and narrow fit give the boots a low quality, super stiff, and blister-producing feel. Avoid.
Ken
I've been buying and wearing Rockport shoes for decades. Voluntarily paying extra for superior quality and fit. No more. The last two pair I've owned have LITERALLY fallen apart and all requests for replacements were ignored and/or denied. This company has gone down the tube. The lack of customer service totally shocked me. Terrible customer service and longer quality footwear.
