RockportReviews of rockport.com

I walk a solid 3 miles a day in city and woods, I am extremely heavy footed and I put more pressure on one side with how I walk. All I buy is rockport now because no other shoe can take the abuse I give them. I basically got used to the idea that I had to get a new pair about every single month between the bottom wearing down or side and/or front detaching from the sole. I honestly had to stick to cheap shoes because I can't afford decent ones every month and the "expensive" shoes lasted as long as the cheap ones. Now I get a nice pair of Rockport about twice a year saving me money and looking better than when I wore the prior ones. I can't wait for my new pair coming today btw

Just FYI to all: If you order online and had to return. They don’t provide you a free return box or make accommodations like Amazon to return it for free at UPS or Kohls. In addition, “$5.00 will be deducted from your total refund” as a RETURN REQUEST FEE☹️. What a rip-off!!! Never again!!!

I remember in 2001 I had a pair of Rockport walking shoes. Wonderful shoes of very high quality which lasted years. So in 2019, assuming the quality would be the same, I bought another pair. Sad to say the quality of Rockport has gone down the toilet, which to be frank, is where those shoes belonged. The poor quality, while not apparent from the photographs, was immediately obvious on opening the box. They only lasted six months What a shame…

Beware of this company (Rockport Canada). They are scammers. I don't know the extent to which they are scammers. It seems possible that if they have ample stock they will ship the shoes without problem, but in my case, with clearance shoes for which the size I chose was the last size shown to be available, what they did was wait a week to ship and all they shipped was the *free gift* . I'll skip the details in between, i.e. lots of suspicion on my part early on and pestering them with emails... which i think let them know I was laying a clear paper trail with photographic evidence and therefore it wasn't worth trying to "run out the clock " on the 30 day credit card dispute system, so they could keep the money. So they finally did refund the full amount.

Unbelievably bad customer service. The lady I dealt with Tikina should be working at something else rather than in customer service. She seemed absolutely thrilled to let me be stuck with an awful and hurting pair of Rockport dress shoes … hiding behind ‘policy and red tape’ rather than addressing the issue. I emailed first and got no response, then called and Tikina acknowledged the email when I called. But did nothing to solve the problem saying I had waited too long. I had not worn the shoes and only when I wore them I discovered they blistered my feet. I have lots of pairs of shoes and I had no need to wear them, and when I buy shoes I usually buy a coupe of pairs. I was a 30 year+ Rockport customer. I will never buy their crap shoes again after this awful experience. Also any shoe company that provides 4 options when you call … with one specifically being for DEFECTIVE shoe complaints must have a real quality problem. Please save yourself grief, .buy any other brand except Rockport, buy from Zappos (they will take returns ni questions asked and no shipping costs). If you do have a problem with Rockport shoes … they will make it your problem. They do NOT stand over their shoes. I am really disappointed to be stiffed over a $130 pair of bad shoes by what is evidently an awful company.

receive a pair of your Dunham shoes that i ordered three weeks ago and i was so happy how they felt on my feet, so lightweight and super comfortable, that i had to order another pair. Arrived today and they are even better, even though they are a different style. I am a forever customer.

Made a purchase that was never received. Customer service would not respond to a refund request after about 60 days. After filing a chargeback, they tried to dispute. Their own tracking number indicated the item was NEVER DELIVERED.

I’ve been wearing Rockport’s for half my life the rockports that I recently bought in 2022/2023 are starting to fall apart after the 2nd month of wearing them whatever they’re doing they need to go back to basics because I might not buy another Rockport ever again. Like I said, I’ve been buying Rockport shoes since the early 2000s I’m going to give it one more chance. The quality of the shoe is going downhill big time.