RockportReviews of rockport.com

Don't buy from this company unless you know you won't have to make a return. I tried the return form and got a message stating my item didn't qualify for a return. I emailed through the proper channel asking for an explanation, that was over a month ago. I tried to call the customer service # and for a week straight the message said the team was in a meeting. I've since sent 2 more emails, still no response. I am now past the 30 day return window. Terrible customer service, if I could give them negative stars I would.

Great shoes, terrible customer service at the company website. I paid $25 for next day shipping. Hasn't shipped more than 24 hours after confirmation email. Customer service phone line doesn't answer except for a message to call back during business hours even though my repeated calls were between 10-3 central time on a Friday. Don't buy from the official website, it's unsupported.

Bought a pair of sandals on website. The site will not let me use the review your order page. It defaults to the refer your friends page. I wrote to the consumer service page at Rockport.com to see how to get it fixed and they blocked me. What the hell is that about! Never again baby. Never again. I all fairness, the issue appears to have been corrected two days later. But it’s very disconcerting to see a company like Rockport with so many negative reviews.

OMG! THIS IS AS BAD AS IT GETS, ABSOLUTELY OUTRAGEOUS, SUCH A POORLY RUN COMPANY. BRUCE KATZ WOULD "ROLL IN HIS GRAVE" IF HE KNEW WHAT HAS HAPPENED TO THIS COMPANY. UNDER THE NEW CEO, GREGG RIBATT (REMEMBER THIS NAME) THE COMPANY HAS WENT DOWN HILL IN A BIG WAY. THE CURRENT OWNERS OF ROCKPORT, CHARLESBANK, ARE EQUALLY AS BAD, CUSTOMERS, AND CUSTOMER SUPPORT (OR LACK THEROF) MEAN ABSOLUTELY NOTHING TO THESE COMPANIES. THERE IS NO "LIVE" PHONE SUPPORT WHATSOEVER, EMAIL ONLY... FOR WHICH YOU WILL GET A "GENERATED" REPLY. I HAVE TRIED "DILIGENTLY" TO REACH THIS COMPANY, ANYBODY AT ALL, FOR THE PAST TWO WEEKS... NOTHING! I HAVE AN EXPENSIVE PAIR OF ROCKPORT PERTHS, THE SOLES HAVE COMPLETELY SEPERATED AFTER A HALF DOZEN USES, THIS IS TOTALLY UNACCEPTABLE. I DEMAND AN IMMEDIATE PHONE CALL, AN EXPLANATION, AND A REPLACEMENT... IF THEY SEPERATE AGAIN, WE'RE DONE, NEVER AGAIN. REMEMBER, IF YOU'RE FOOL ENOUGH TO BUY SHOES FROM THIS COMPANY, YOU'RE ON YOUR OWN, YOU WERE WARNED... BUYER BEWARE!

So very disappointed. I bought a pair of shoes in 2008 in America, they were superb quality and extremely comfortable. They lasted with constant wear until 2022. In 2022 I bought another pair, what a disappointment, they were cheap quality, the upper distorted and whilst listed as waterproof were not. The soles have already, after 9 months worn out. My experience has soured me from the brand which I see has been sold. My shoes were made in China which probably explains the change in quality.

WORST EVER...SHOES NOT ONLY DID NOT FIT I WEAR THEIR SHOES BUT NO MORE WORST EVER CUSTOMER SERVICE EMAILS PHONE CALLS NONE RETURNED..SO I RETURNED THE SHOES ON MY OWN AT MY COST..STAY AWAY ESPECIALLY JOE'S ROCKPORT OUTLET AS WELL.

I ordered one pair of shoes from Rockport.com. I paid for one pair of shoes. They sent me four pairs of the same shoe. They cannot be reached by phone and provide no provision for sending them back or crediting the shipping of three extra shoes. Pathetic customer service!!!

Bought a pair of expensive Rockport waterproof boots - wore them in the rain...one boot was waterproof...the other boot was NOT waterproof. Tried to call Rockport UK on the number THEY provide on THEIR website (01323 311233) and...you guessed it...it doesn't work! PITIFUL...you have been warned!