RockportReviews of rockport.com

I've had the same issue as many others who have recently posted on this forum. I purchased a pair of sandals on the website. The website said the sandals were made of leather. I was willing to pay more for a pair of real leather sandals. However, when I received the sandals, they were all man-made materials. I followed the instructions on the website to return the sandals, and like many others here, I received a response that the item was not eligible to return. I sent an e-mail to customer service, and like the experience of many others who have posted here, I received no response. No one at Rockport answers the 1-800 customer care number. My 30-day window for returns is almost up. If you come across this forum, please heed everyone else's experience here and do not order from Rockport.com

Terrible customer service - never responded to request to return shoes that did not fit. It bought multiple pairs of shoes in different sizes thinking I would pay the $5 return fee for those that didn't fit. NOPE - the return system said my order did not qualify....It was not at all clear to me when purchased. A human never responded to my emails and I couldn't find a number to call. Lesson learned -- Never purchase from this company again.

One new pair I experienced issues with-barely worn and a year later entire sole came off the shoe, but because of previous experience with quality wanted to give a second chance. However regardless, I will never order directly from Rockport again because of the customer service-or lack of. Placed an order and either my or their system error-wrong email on file. I never received any email regarding order status. The Tuesday I called customer service , they weren’t taking any calls and I was directed to the contact us page online. I submitted this and got a generic response on possible answers to questions not relevant to what I was asking about-responded 4 days letter to their response letter and heard nothing-their phone message from my original call stated not to reach out duplicate my so I listened like a fool. My order finally arrived luckily 10 days after ordered. Again-terrible customer service. Quality of product yet to be determined.

When I tried to cancel an order within 30 seconds of ordering, customer service responded with, “You wish to exchange your order?” I replied “No, I’d like to cancel”. They ignored this request, still sent the item, charged a shipping and handling fee so I’m left paying fifteen dollars to return shoes I didn’t want in the first place. The customer service phone number says it is no longer in service and they may only be contacted via email. I will never order from this company again. A total scam for this price of a shoe.

There is no way to reach someone by phone as I had a specific request. I bought 3 pairs of shoes. The color was NOTHING like the photo

Purchased a pair of shoes and they sent the wrong size. Followed the directions for returns/exchanges and found the shoes were not eligible for a return. Tried calling multiple times - no one ever answers. Tried emailing- only get candid responses. Tried contacting through social media - and again only got candid responses “someone from our team will contact you …follow the online return instructions.” 19 days later still nothing helpful. Do yourself a favor and shop elsewhere. Now stuck with a size 9 shoe when I ordered an 11 1/2.

Ordered 5 pair, on line, they’re apparently not an actual store available. 3 pairs do not for. Go to return, all my orders say ineligible for return. Call the customer service number to be to,d that they do not have an active customer service number, to send email. I sent an email, a week later, nothing. I have $400 worth of shoes that don’t fit and I can’t return!! I used to wear Rockport shoes..not anymore

HORRIBLE- I'll never order from Rockport again. The order I placed never arrived, Rockport will not respond, you can't get a live person any longer on the phone either- The business is unsupported. What a disappointment from a company I have bought shoes from for my family for decades. My order 18 months ago had product quality issues- this current experience is unacceptable.