RockportReviews of rockport.com

I have purchased many pairs of shoes from Rockport. I especially liked the Cobb Hill collection. I recently purchased two pairs of shoes and one did not fit. When I began the return process, my order was grayed out and it said that my order was "not eligible for return". I called and heard a recording to the effect that they did not have representatives available to answer the phone and to use the website. I sent three emails and never heard back from them. They have lost a customer, but I don't think that they care.

I purchased two pairs of shoes but was shipped a completely different items. Based on return policy my situation does not qualify because it is a final sale item. Customer service is completely automated and there is a 1-800 number that is basically completely deactivated. The automated reply recommends a follow-up if issues are not resolved. Online customer service refuses to reply after the initial automated first reply. As you can see with all of the other responses on Trustpilot 90% of the replies are negative. I would not trust Rockport to resolve issues. You will likely have to dispute through your credit card company to resolve. 08/31/2023 Rockport CC follow up: They only contacted me after I filed dispute with my credit card company. How convenient. ORDER RP1018712

I ordered two pair of Rockport Pro Walkers on the two for $69.95 deal without reading the reviews. When I did read them after ordering, they were so negative that I thought I’d just thrown money away. Five days later, the shoes arrived and I was very pleasantly surprised. Construction appears solid. If they wear as good as they look, I’ll be very happy.

I ordered slippers that were supposed to be size 11 but they sent size 12. I go online to exchange and my order is grayed out. They don't answer their phones because they're "too busy". Yeah too busy fielding complaints from irate consumers!! I sent the inquiry form on their site LAST Monday and just got an email from Natalie telling me to go to the returns page on their website! Duh, I already did that, like I explained in the email you got from me Natalie!! I'll never buy anything from them again 🤬🤬🤬

Terrible, there’s no customer service. Tried to exchange a pair of shoes and a month later no exchange or refund received and no word from Rockport despite emailing and requesting an update. Their phone rings out - please never buy from Rockport!

Terrible Customer Service. Ordered men's US10.5 shoes online, unfortunately too small. Tried to exchange for size 11, but the site would not allow returns or exchanges I never saw final sales posted anywhere during the sale, on my order, nor on the site when I looked up the same shoes. I have contacted customer service multiple times but only received one initial response that said to use the aforementioned process and to write back if not able. Still no response.

I purchased two pairs of men's shoes, one black, one tan, in an identical style, on 26 Nov 2022 from the Rockport.com website which invites GB pound sterling purchases. My husband tried on the black pair and was delighted with them. The tan pair came in a box which stated the correct size. He opened the box and checked they looked ok but did not check the inner size labe and did not try them on. He has tried the tan pair a few months later. They are a size 7.5 size while the box states 8.5. Further, the inner sole unlike that in the black pair, is faulty and does not lie flat. I emailed the company and attached images of: Proof of purchase from my MasterCard and PayPal accounts and Images of box with bar code and sizing, inner size label, and faulty sole. I had clearly been sent a faulty item packed in the incorrect size box. I stated that I wished to return these for a replacement item in a size 8.5 with reimbursement of postage costs. I received a standard letter stating that Rockport would only accept returns from a US addresee. This unfortunately gives the company potentially an opportunity to despatch faulty goods to non US addresses knowing their small print conditions on returns/ refunds non US purchases will be missed by simple souls such as I. I will not purchase a Rockport item ever again.

I loved the look and feel of my new reefs however after a few wears threads started unraveling from edge of shoe. I sent photos with my email but no response. Called customer service but they are not taking calls at this time. Very Frustrating!