RockportReviews of rockport.com

I ordered the shoes and was told they would arrive between 6 to 8 days.it is now 12 days later and they have not arrived. When I called to ask to cancel the order as I would no longer be around to receive them, they refused saying that I I should have cancelled within one hour. When I pointed out that they had not met their delivery commitments, they effectively said that it was not their problem as it was the holiday season and there were delays. End of story, I paid money and did not get my shoes.

My rockport shoes falling apart after only 10 month i would never by rockport ever again absolute rubbish 😠😠😠😠😠😠😠😠

Worst shoes paid 80 bucks for shoes the lasted less then 3 months, cant get a refund jusy horrible company, even Worst shoes

Worst customer service EVER. I have requested an exchange for defective shoes and asked a question about another shoe and have received no response. I'll never buy from them again.

Agree with the complaints below about customer service. Good luck receiving the correct refund. This is not the way things were two years ago when returns were easier and I purchased lots of shoes from them. I won’t be doing that anymore.

I Just ordered 3 pairs of boots for the “fall sale” they are advertising and sending to me via email… checked the sizes and availability in the order for all 3 pairs and all show available in their website order system… placed order and paid only to receive an email stating that my order was cancelled 5 min. Later . Thought order issue might be on my end so I reordered only to receive the same mssg.. I will cancel both orders now on my card if they hit it. Reached out to them only to receive Automated mssg for calls , everything email comm. after purchase? where’s the Customer care? Support? Very Disappointed.

Horrible Customer Service! Shoes are Cheep, not well made, period. They ship out you within 24hrs, good, but to return, it takes over a week, then to get a refund it takes another two weeks. RIDICULOUS! Why would you buy shoes if they're not going to return your money for over two weeks. Just try to talk to customer service and they keep rehashing their policies. But they din't answer your questions!

I bought 3 pairs of shoes, was entitled to an exchange, company never returned my emails, their phone has an automated msg, saying they can't take any calls. Horrible customer service. I'm left with shoes that don't fit me. Waste of money. Extremely disappointed at Rockport.