RobotShopReviews of robotshop.com

The load cell is small as expected.

UPDATE : If you pay via paypal you'll avoid the misery listed below. They have since shipped the item, but it still missed the deadline. I went to this website and was overwhelmed with joy; so many things I'd want. The joy ended there. When I first tried to pay my bank started having kittens about me paying money to a company in the Americas. But this was ok, and seemed reasonable, so ok. At least that'll be the order processed, money goes to the supplier and I get my item....right? Then the real pain began; I hadn't heard much from robot shop, like an order confirmation, so I called them. A nice lady on the phone assured me that all was fine, the item would be shipped out on Tuesday and was guaranteed to be with me by Friday. So ok...I sit and wait. Thursday comes and the item isn't yet with me. It's for a birthday on Sunday so I email and ask for a tracking number or some additional reassurance it will be with me tomorrow. I get a reply saying that for security purposes they've only billed a small amount and want me to confirm it before they bill me or ship my order. By the time I see this reply they've closed for the day...and the chances of my item showing up before Christmas vanish when I find that there's no record of this small amount with my bank. So why not buy it somewhere else? Because there's no other supplier for what I wanted...and now I need to go and find another present. Verdict: order 3 months in advance to avoid disappointment and unbelievable irritation

I placed an order in June, and the address that was placed on the shipment did not match the address I had input online. Basically they missed a line of the address that indicates suite number. This address caused the shipment to be returned to them due to it being incomplete. I sent them a support ticket about getting this shipment sent back out asap, since the item already was on back order for over a month, and they now want to double charge me the shipping cost, because of their mistake. Not impressed at all. I asked for a refund, so I will update this review when I get a response from that. The above was my original review, and since posting this I have been contacted directly via phone from them. The person that contacted me was a different person from the original one that was handling the case, and she handled it in a much more professional way. We did look at my info to confirm that the suite number was entered originally, and then had somehow missed the shipping label. Overall I am satisfied with my second customer support experience with this company, but I wish that there would have been more effort to investigate the issue when I first brought it to their attention.

Very easy to deal with and they have a knowledgeable customer service that respond quickly to your questions.

Good delivery but unexpected additional costs of taxes

So easy to setup,empty, to clean. Every day it seems to learn the house better and my floors are so clean. I love it.

Product shipped promptly and arrived in good order. Very pleased.

I purchased the robot-arm Edge kit for my 9-year-old grandson for Christmas. It arrived within 2 days and was exactly as described.He was very pleased with it and is looking forward to putting it together and experimenting with it to see what it can do. A great introduction to robotics. I'm sure I'll be ordering more kits from this store.