Twitch
Worse experience ever
Worse experience ever! Purchased a Very Very expensive litter robot 3 connect from robotshop and have had nothing but problems from day 1! It's been replaced but still have problems! If you get Ebram from customer services then unlucky you won't be helped! Avoid this company like the plague! Nearly £600 in the bin! Please read reviews before you use this awful company and a litter robot! If you read this after you purchased then all I can say is sorry but you must likely have just chucked your money down the drain. And reply to robotshop any chance of a full refund as the litter robot was replaced in first month and then still had problems? Love to hear you reply on here because I know you will just say no thru email because you been nothing but useless and stressful dealing with from the start. I'll wait for your reply..... I asked Ebram to let me speak to the manger but he wouldn't! It takes a review to get a manager involved! Joke
Response from RobotShopMay 26, 2022
Hello Twitch, Your review is very concerning to us. We would like the opportunity to investigate your feedback further. Please could you contact our support center at [email protected] and we’ll work with you to resolve any issues as quickly as possible. The reason we insist that you to communicate via our support center is due to the fact that we have no way of locating your order with the nickname that you're using. As the customer service manager, I would really like to assist you in finding the best solution for both parties. You may write to me directly, my name is Annie. I will be expecting a communication via our support center to better assist you. Sincerely,