RobotShopReviews of robotshop.com

excellent help from Johanna! thank you.

J'ai commande un produit à l'entreprise Robotshop. Je suis très satisfaite de la façon qu'ils ont résolu mon problème suite à l'arrivée de mon article que j'avais commande. J'ai reçu une réponse 24 hr après avoir envoye un e-mail et le lendemain ils m'ont offert un produit de remplement. J'ai apprécié le fait que j'ai toujours communiqué avec la même personne ( Louise ) a cette compagnie. Service tres courtois très professionnel très beau produit. Merci !

As much a I dislike returning purchases, sometimes it’s necessary. When I ordered the litter robot, I had no idea it was so large. I’ve no place to put it, so I initiated that process, which turned out to be a little challenging. Nathy in your CS Dept was helpful, understanding and a wonderful representative for your business. I wish you every success.

I have been experiencing technical difficulties with my Litter Robot 3. And the People at the Robot shop have gone above and beyond in helping me, Excellent Service all around.

Cheaper than I could find in other places. Had an issue with litter box not working and they promptly sent me out a new weight sensor. Installed and works great. Amazing customer service.

Sehr guter Kundenservice. Ich habe dort einen Litter Robot gekauft. Als dieser nach zwei Jahren plötzlich defekt war wurde im Forum online von einem der Experten anhand von Videos und Bilder das Problem richtig erkannt und mir ein neues kostenloses DFI Sensor Set zugeschickt. Dieses war sogar ein optimiertes Nachfolgemodell. Der Wechsel Zuhause war problemlos. Litter Robot funktioniert wieder.

EDIT: After my original review, Robot Shop contacted me to offer a replacement base. This has now fixed the problem. This saga and my experience with after sales support has been going on since I emailed them on October the 7th and my issue still isn't resolved. We purchased a litter robot from the Robot shop. Our cats weren't really interested in it and it was hardly used. We read about cat litter that can be more attractive to cats so in a last attempt to get them to use it, we bought some. To our surprise they started to use it. However, after a very small number of uses, the litter tray developed a fault. When trying to run the empty cycle, the dome jumps and makes a loud clicking noise. My purchase was still in warranty so I contacted Robot shop. Initially, they wanted to send me parts and for me to fix it. I wanted it sent to them to ensure it was fixed correctly. They weren't keen on me sending the entire unit back but I wanted to as it was being sent outside of the UK and I didn't want them not to be able to check that the whole unit worked before sending it back. I wanted to avoid sending the unit back and forth. So, they agreed that I could send the whole unit back. They then sent it back to me. Unfortunately, it had the exact same issue and hadn't been fixed. It was really frustrating that it had been presumably sent back without being checked first. They then sent a replacement dome out in case this was causing the issue, unfortunately this didn't solve the problem either. They then sent out a circuit board and new sensor for us to install within the unit. We did this, the sensor took an hour to install as it was very fiddly and required specialist tools. This didn't fix it. By this point, we had lost all faith in the quality of the product and were frustrated that two months had gone by with no resolution (despite us spending a great deal of time providing videos of the fault numerous times). Robot shop then wanted us to send a photo of the installed replacement parts to them which we did. We have heard nothing since. It appears that they are ignoring our emails. I have sent them three with no reply. The broken unit is taking up a great deal of space in our house and we would really like them to either take it back and fix it or we would like a refund and we will dispose of the unit. We paid a premium for a product that was barely used and developed a fault through very little use and the service has really left us frustrated and disappointed. We would really have expected them to check the unit was fixed before sending it back to us and being ignored now that we have requested a refund seems to be very poor customer service. I would not recommend spending a large amount of money with this company. My order number is 1500058628.

J'ai acheté un robot chat à mon épouse atteinte d'alzheimer, celui-ci ne fonctionnait plus qu'en partie, après contact extrêmement courtois avec le service concerné, un nouveau chat m'a été envoyé très rapidement, et gratuitement. Le sérieux et le respect du client sont assurément des valeurs de cette société, à recommander sans soucis. Merci encore.