RoReviews of ro.co

THIS IS A SCAM. I PAID OVER $300 OVER NOTHING!! STAY AWAY FROM THIS SCAMMERS

I just cancelled my subscription with Ro after almost 3 months of membership. It was an absolute waste of time and money. The “providers” hide behind their message system and when days turn into weeks of no action, they “expedite” to a member of their care team which does nothing but buy them some more time. All and all, nothing gets done and there is no sense of urgency since their members are paying a monthly subscription. Just for example, all I needed to have happen was to have the Ro team send confirmation that my insurance approved of my medication; almost a week went by with nothing being done. I reached out for an update and, per usual, it took two days for someone to respond and tell me it has been expedited. After another two days, nothing had been done. This went on for several weeks until I had enough of it and just gave up. Don’t waste your money with this company.

This has been a bitter sweet experience. When Wegovy was available everything was running smoothly. When there the widely-known shortgage started they started to prolongate the responses and help. I ended up paying for their monthly fee without any medication, and they decided to prescribe something else, and its been more than a month than a "patient advocate" has been working with my insurance and pharmacy. When I called the pharmacy they told me that they have been trying to contact Ro and they were really not working like they said they did. Their service is bad and I really feel like a fool for paying for months without any help. I wouldn't recommend.

Took a month for them to send my prescription despite having my labs done in time and results back within a day. Then my pharmacy said they needed a prior authorization but the prescription didn’t have a return fax number. I messaged Ro twice about this. In the mean time I had to pay another months subscription though I hadn’t even started treatment yet. It took an additional two weeks to get a response stating they could not write the prior authorization because I’m not diagnosed with diabetes and that we could instead do Wegovy, however it would likely be another three months before this is in stock. Then they said they could give me credit once my pharmacy received the prescription until they are able to fill it so I wouldn’t have to pay the monthly fee. However they didn’t offer to do this before when I was waiting in a prior authorization for a prescription they couldn’t send me.

I signed up for the body program and got an ozempic perscription after taking a blood test and seeing a provider. They strung me along and told me they would get my insurance company to cover it, and after four months failed to do so. In addition, they were constantly late renewing the script and I was always taking the first dose of a new refill 4-5 days after I was supposed to which reduces effectiveness. All the while I paid out of pocket, and was really expensive but I was seeing results and can afford it so just decided to continue doing so. Then they randomly cancelled my subscription on month 5 with no explanation or reason four days before I needed my script refilled. They have no phone support and the people who answer their email queue simply forward your issue on to someone in a black box you can’t talk to and apparently don’t care. After spending over $5,000 out of pocket I’m now a week late in getting my prescription and the pharmacy will have to order it which will take another week with no end in sight. This company is terrible with everything from basic paperwork to customer service. They charge $145 on top of the out of pocket cost of the medication, and all they have to do to earn their fee is get someone to write a prescription and send it to the pharmacy on time. It scares me that they advertise things like mental health services - stay away!

It has been nothing but a mess dealing with them. No one will call you on the phone to discuss any problems your having. Plus they charge you $145.00 and Weygovy was costing me $1195.00/ month. I'm done with them!

Ro.co seems to me to not care about its customers. Their delivery system is massively dysfunctional and when you complain about not receiving a shipment, they completely ignore it. I mean, nothing. Several emails, messages and phone calls yielded not only no solution, they yielded no response. Crickets. Twice. Jerks.

Absolutely misleading advertising! They claim you can get Wegovy for $99 first month and $149 after that. No such thing!!! In response, take a look at the card you are mailing people! Misleading! False advertising. Your card implies you would get the meds for that price!