RoRo is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Tiberius G.
I have absolutely nothing positive to say about this company. Other than the fairly quick response times on my emails, they did absolutely nothing to help me or help themselves. Utterly useless.
Response from RoAug 7, 2023
Hey there- I'm so sorry to hear this has been your experience with Ro. That is not what we want to hear from our patients. I'm reaching out to get more information from you to see how we can improve.
Noneya
What a rip off. Don't do it. They charge you monthly to basically have you get labs and find out that your insurance won't cover anything. And it takes 2 days for anyone to repond to any message. AND, they have no way to call them, at all.
William
1 Star - only because there is no 0 Star to click. The billing is borderline scamming and fraudulent. I signed up for a $100 treatment plan for 3 shipments of 10 pills/month of an ED product. Instead I was billed $100/month for each monthly shipment of 10 pills. Roman's online customer service is the WORST I have ever dealt with. Only positive reviews show on their crappy website. The product itself is OK - but there are better ones. I'm done with this piece of crap company.
Response from RoAug 7, 2023
Hey there- I'm so sorry. That sounds like an error on our end. I'm reaching out to get more information from you to see how we can make this right.
Matt M.
Great products and awesome service! Very happy with Ro. Will continue to purchase from them.
Jessica M.
Like I figured there's a shortage going on. Ro finally sent in my prescription to my pharmacy but I'm still waiting to pick it up. I called the pharmacy and they told me that my providers are going through a shortage and that they might receive the stock this coming Monday. I called in again and they still haven't received.
Response from RoAug 7, 2023
Hey there- I'm sorry- thats frustrating. I'm reaching out to get more information from you to make sure you received your prescription.
warren S.
Roman has upgraded my sex life! With my yearly phone consultation that is short to evaluate my prescription is very easy. Being able to have my prescription shipped directly to my home is very convenient. Would highly recommend Roman!
Ghennady T.
I decided to give a try for ro.co in order to get Wegovi. I filled questionnaire and they charged me. They sent me test lab kit, I followed instructions carefully and sent sample back. They informed me that something is wrong with my test and immediately sent me another kit, I got it and found that spinner is broken and no way to fix it. Today I found that they charged me for my second month under plan. I don't understand why. It is good way to make business - charge clients who are on the plan even if no services were delivered. Looks like a scam.
Response from RoAug 7, 2023
Hey there- I'm sorry. You should not have to pay for another month when there was an error with our kit. I'm reaching out to get more info from you so that we can get you a free month and make sure we get this straightened out.
Meredith
I have used RO for several of their services over a period of over 5 years. Their customer service has always been highly responsive, solving any issue in less than 24 hours with the highest level of satisfaction. Their website is so easy and makes refills and follow up questions for my provider so simple.
