RoReviews of ro.co

Help people achieve their goal by loosing the an healthy weight

What a racket you have going on ! You never said a word about losing my $45. 00 when I didn’t want to use a generic brand GLP1!! I will make sure everyone knows you take money under false pretext and CAN NOT deliver Wegovy!! What you’re doing should be criminal. TL

The stated practice of having a concierge service that works on your behalf to partner with your insurance company, for my experience, felt like a bait and switch. I had little to no meaningful update for months and my costs just kept going up. Finally I just realized it had become an extremely expensive option with no benefit. I do not recommend this company.

Terrible, stated from the start to try use insurance. I was fine paying for the first month of 2 out of pocket to get started. They charge you a membership fee of 145$ per month and 199(first 2 months) then it goes up to over 350/mos on top of the membership fee. I have them multiple chances to correct the insurance issue but never did, but definitely continued to use my card with no communication. Come to find out they never even tried my insurance! Good luck

Everything is automated. If you ever have a problem, there is no customer service person to talk to. UPS lost one of my medication shipments. So I logged into my RO account to contact them. The RO portal said "we are so backed up on customer inquiries that we are not accepting any more questions for 2-3 days." How are you gonna run a billion dollar business and not hire enough people to answer emails? I had the same problem trying to change my dose from 2.5mg to 5mg. The doctors/people don't actually read anything you type. Everything is automated/using their algorithm.

Smooth and quick process. Very satisfied.

In the beginning everything was great. My medication was prescribed and I selected one of the payment plans offered. I continued to check and nothing was being sent. After a good bit of back and forth with the customer service chat I was told I was not eligible for the payment plans offered. I was sent a link to “start over”. I will never understand why someone at Ro didn’t figure out what payment plan was eligible. I don’t want to complete the heath questions again , add my current medications and dosages when that information is already available. Based their approach that it must be easier for me than for Ro to figure it out I have decided to use a different provider that cares about the client experience.

Easy to understand and helpful