RoReviews of ro.co

This was such an easy decision! It hardly took any time at all and I was very happy with how quickly everything went.

I received several emails telling me the photos I uploaded would not work, but when I logged into the portal it said all was well. Then I got an email from customer service telling me all was good. Following this, I received another email letting me know the photos were not accepted. After about the 5th time of emailed photos, I received another email saying there was delay in the emails and everything was good to go. It was frustrating and annoying. I was also told that I did not qualify for the injections, which I did not understand. It seems to me they just wanted me to pay for the more expensive pill.

Fast, thorough, and helpful through the process of starting a new medication. All responses are timely as well and do not make me feel bad!

I found them to be a little shady in their sales process. With their fully digital process, they are positioned to help avoid wasting their time and mine. But, instead they employ a method to try to sell you something you don't want. Currently, Medicare-insureds do not qualify for Wegovy pills through Ro. You'd think they'd tell you upfront you don't qualify. Noooo, they make you go through this whole process, to include paying the membership fee and providing ID, to try to sell you injectibles. Digital systems say "what are you looking for". You say "Wegovy pills". System says "which insurance do you have". You say, "Medicare". System says, "we cannot provde the pills to you due to Medicare regulations". That's it. I get to decide if I want to move forward in considering an alternative. System should not take next steps to have you pay, then walkthrough a "fake visit". Wasting everyone's time, energy, and efforts. I've never posted a complaint before. This one just really pissed me off!

I completed all the questions their website told me I was approved so I paid for the pill form 5 minutes later I received a text message telling me if I didn't have health insurance I don't qualify for the pill form at this time. Why would it not tell me that the beginning why does it tell me that after I pay.

Solid company! My shipments always come right away. They are good at reminding you when you need a refill. They seem to be trying to give consumers a satisfying experience as well as therapy that works. I take their product every day. I will stay with them until I find a more inexpensive solution.

This site is very misleading. Very deceptive in that the $45 is only for a membership, not medication.

The process was simple and straightforward. My virtual appointment with a NP was scheduled same day and was a wonderful experience. Energetically positive and very helpful. Customer service is a 5 star rating!