Jennifer
Such a simple process
Such a simple process
Response from RoOct 14, 2026
Hi Jennifer! We’re happy to hear you found the process simple and convenient! Thank you for taking the time to share your feedback!

Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Jennifer
Such a simple process
Response from RoOct 14, 2026
Hi Jennifer! We’re happy to hear you found the process simple and convenient! Thank you for taking the time to share your feedback!
Julie R.
I mistakenly ordered the wrong dose of my medication and immediately reached out to Ro to change my medication since it had not been processed or shipped yet. I used the communication links to make the modification requests. This was within 45 minutes of my order. I still have not heard back. I read that if I cancelled my order, there would not be a refund, even on such short notice. Such bad customer service.
Response from RoOct 14, 2026
Hi Julie! I'm so sorry for any frustrations with your experience. I'm going to send you a message to request more information so that we can better assist you with this. I look forward to connecting with you soon!
Kady K.
Super fast, attentive and safe. I thought I was going to wait longer. And in only 3 days I even have the order to withdraw my medicine. Thank you!
Response from RoOct 14, 2026
Hi Kady! We’re so glad to hear the process was quicker than expected and that you felt well cared for along the way! Providing a safe and supportive experience is important to us. Thank you for choosing Ro and sharing your feedback!
beth W.
I canceled and am still getting billed. Also the product did nothing for me. I feel that I was completely ripped off.
Response from RoOct 14, 2026
Hi Beth! I'm so sorry for any frustrations with your experience. I'm going to send you a message to request more information so that we can better assist you with this. I look forward to connecting with you soon!
carolinev
Pretty scammy. They sell you on this $39 to "get started" but its really $149 "membership" after the first month PLUS PLUS!! the cost of the medication which they don't tell you up front, but they want your credit card number without telling you how much its going to be. How is that even legal???? If it IS legal, it probably shouldn't be.
Response from RoOct 14, 2026
Hi Caroline! I apologize if there was any confusion with our pricing. Medication costs are separate from the Ro Body Membership fee. We provide a full breakdown of these costs during the online visit so patients can review the pricing and terms before agreeing and submitting their visit. I'll drop a link to our website to help clarify any confusion over pricing and/or membership fees: https://ro.co/weight-loss/pricing/ If you have any questions or concerns please feel free to reach out to [email protected] and we'd be happy to assist!
Sarah In My Blessed K.
My RX is going to cost me 470.00, plus what Ro is expecting? No way this is a scam
Response from RoOct 14, 2026
Hi Sarah! I'm so sorry for any frustrations with your experience. I'm going to send you a message to request more information so that we can better assist you with this. I look forward to connecting with you soon!
Casey F.
I used Ro for nearly four months, and my experience was deeply disappointing from start to finish. First, the pricing model is a mess. It wasn't just a one-time jump—it felt like a consistent series of price increases month after month. You're constantly paying more, yet there is zero added value, better support, or improved service to show for it. It just feels like a subscription trap designed to squeeze more money out of you over time. Second—and most importantly—the actual results were nonexistent. After four solid months of sticking with the regimen and paying inflated prices, I saw zero progress. You expect a company charging these kinds of recurring rates to deliver real, measurable outcomes, but Ro completely failed to deliver. Save your money and go elsewhere. Between the relentless price hikes and the total lack of results, this was a massive waste of time and effort.
Response from RoOct 9, 2026
Hi Casey - Thank you for sharing this! I'm sorry you didn't get the results you were looking for. I'm going to request more information from you so I can look into your account and see how I can help.
Ingrid C.
Excellent service. I really liked that I was asked extensive research questions regarding my medical history. The doctor that reviewed my medical questions and concerns was very knowledgeable. I got my GLP-1s within 5 days of starting my application and the directions were very clear. I am really happy with Ro.
Response from RoOct 14, 2026
Hi Ingrid! We’re so glad to hear you’ve had such a positive experience! It’s wonderful to know that the thorough medical review, knowledgeable provider, and clear treatment instructions helped you feel confident in your care. Thank you for trusting Ro with your health journey!