I placed an order for one of the incredible rocking horses. I had a tight timeline an emailed RC Designs with my concerns. I received a very prompt response and help. I received my horse 2 days later! This company was fantastic to work with and love my horse! I recommend and will definitely use again.
Response from River Chic DesignsNov 4, 2025
Thank you so much for your 5-star review! We’re thrilled you chose us and hope you love your rocking horse. Enjoy—and thanks for supporting our small, family business!
BW
Brianna W.
Fast shipping love the candle options
Fast shipping love the candle options
Response from River Chic DesignsNov 4, 2025
Thank you so much for your 5-star review! We’re so glad to hear that you’re enjoying our candles — your kind words mean so much to us. Each one is hand-poured with care, and it makes us so happy to know you love them!
NI
Not I.
Horrible customer service very mean and…
Horrible customer service very mean and rude, if you even ask a simple question, these people say Veteran owned yet it is cheap quality items overpriced along with a nasty attitude! they give Veterans a bad name! :( :( :( also had to file a dispute because they never credited my return UPS tracking shows they received weeks ago, they refuse to respond to my emails plain and simply nasty and unprofessional and dishonest, and never was there any threats or foul language nothing but lies truly pathetic and unbelievable.
Response from River Chic DesignsOct 29, 2025
Rebecca, We’re sorry to see your 1-star review, but we’d like to clarify what occurred. You sent an email after business hours requesting to cancel an order. When our office opened the next morning, we had received 13 emails from you, several of which contained threatening and inappropriate language.
As stated on our website, emails received after hours are reviewed once business resumes. When we saw your first message, we noticed you had multiple open orders, so we reached out to confirm which one you wanted canceled — but we did not receive a reply. In the meantime, one of your orders had already been packaged and loaded onto the FedEx truck, which automatically triggered a shipping confirmation.
After receiving your subsequent emails with continued threats and foul language, we made the decision to cancel all remaining orders. You also filed a complaint with the Better Business Bureau, which was closed in our favor after we provided full documentation of the situation.
We would also like to add: You filed a dispute on all 11 purchases you received prior to us cancelling your outstanding orders, and your bank reimbursed us because you tried to commit fraud. We provided all of the proof as well as to the local authorities. Our company owes you nothing.
For the safety of our staff and integrity of our business, we do not tolerate abusive behavior. Additionally, your name appears multiple times on badbuyerslist.com, a database used by small businesses to report abusive or fraudulent buyer activity.
https://badbuyerlist.org/buyer/d08a09d7ed56207ad175c9eb
https://badbuyerlist.org/buyer/1d7a1deb0921729abc96f5eb
We always strive to treat every customer with respect and fairness, but we must also protect our team and uphold professional standards.
AV
adie V.
Their items look good in the ads but…
Their items look good in the ads but when you get them you see how cheaply they are made. Ordered a pot set in a metal basket. Arrived broken so I emailed them and sent them pictures and they were supposed to mail out a replacement as of 4 September. Today is
19 September and I still don’t have anything. I’ve emailed them twice and customer service has not responded to me as far as what the ETA on my replacement is horrible company and crappy items.
Response from River Chic DesignsOct 29, 2025
We’re sorry to see your 1-star review and wanted to clarify what happened with your order. A replacement clay pot was shipped as soon as our new shipment arrived.
We reached out twice by email requesting damage photos so we could process your replacement, but unfortunately, we never received a response until about two weeks later. We always honor replacements for damaged items as long as the product is in stock — and when it’s not, we issue a refund.
We take pride in standing behind our products and doing our best to resolve any issue quickly.
LB
lisa B.
Love my lamp!
I had ordered a lamp from this company. Then I started looking for reviews. They weren't good. I was concerned that I wouldn't get my order after reading them. I emailed them and got an immediate response. They answered all of my questions quickly and professionally. My item arrived today( only 7 days after ordering) in perfect condition. I couldn't be happier.
Response from River Chic DesignsOct 29, 2025
Thank you so much for your 5-star review! We're so happy to hear that you love your new lamp — it truly makes our day to know our pieces are brightening your home.
We appreciate your support of our small business and hope you’ll shop with us again soon!
SP
Susan P.
I ordered some cute stuff
I ordered some cute stuff. It came in two orders. Don’t receive the first order at all, but did for the second order. Called to discuss the first order and I can’t seem to get anyone to respond back to me. Out $80 and literally left 5 messages via email, website, calling, voicemail. Nothing and it’s been over a week. Very disappointed. Cute stuff for good prices, but if I can’t depend on getting it or at the very least have a company that has my back if I don’t receive it. They do charge you (everyone) a $2.98 fee for package protection, which they are obviously making money off of because my package clearly isn’t protected.
Response from River Chic DesignsOct 29, 2025
Thank you for your feedback. I wanted to clarify that according to UPS tracking, your package was delivered the day after you left this review. Your order shipped within our posted timeframe, and UPS delivered it just a few days later — well within our normal delivery window.
I’m glad to see it successfully arrived, and I truly hope you’re happy with your purchase. If there’s anything we can do to make your experience better, please don’t hesitate to reach out.
JE
Jeff
BEWARE Candle and Shipping Fee stolen back!!!
I ordered a candle that took weeks to arrive. When it arrived I realized that a mistake had been made as the bowl was the wrong color. I emailed and they quickly called to resolve the issue. They agreed to replace it and asked me to send back the candle (at my expense which was fine) and they'd send me the right one. 3 weeks 7 emails and 4 phone calls later no candle, refund or contact. Terrible experience!!! If they needed the $115 that bad I would happily given it to them rather them stealing it from me!
Response from River Chic DesignsOct 29, 2025
We’re sorry to see your 1-star review and wanted to clarify the situation. You originally ordered a candle in the wrong color, which you returned. As a courtesy, we poured a brand-new candle in the correct color and sent three emails and made several phone call attempts regarding the small shipping invoice required to send the replacement.
Unfortunately, since the invoice was never paid, we could not ship the new candle, and a refund was issued instead. Please note, as stated in our policy, we do not cover shipping costs for customer order mistakes.
We always strive to be fair and transparent and would have been happy to ship your replacement immediately upon payment of the shipping cost.
DO
Doug O.
River Chic Designs A reputable Business
River Chic Designs is a reputable business. We had an issue with an expensive wall clock that arrived damaged. The owner, Joey, called me as soon as he became aware of my concerns. He went above & beyond to resolve our concerns and "make things right." They are a business you can trust.
Response from River Chic DesignsOct 29, 2025
Thank you so much for your 5-star review! We’re so happy to hear you had a great experience and that we could help. Your support means the world to our small business!
