River Chic DesignsReviews of riverchicdesigns.com

This company has terrible customer service! I received a damaged item and sent them a picture three times, yet they still claim they haven't received it. When I try to call their customer service number, no one picks up, and the voicemail is full. I highly recommend against ordering anything from this company.They’re incompetent!

Like several other patrons, I originally left a scathing review on 10/3/24 due to inability to get in touch with someone at RiverChic. Since then, someone finally contacted me and informed me that their system had been hacked. They were locked out of their system for quite a while & then lost all customer emails. They have since resolved my issue and have been in regular contact with me about it. They have been easy to work with, friendly and prompt with their responses, and they have replaced the damaged items I originally contacted them about without a problem. The items ordered were super cute! Unlike some other patrons describe, the items I received were of very good quality. This updated review is being submitted on 10/29/2025.

Just like all the other reviews I have emailed and emailed and left messages at the number posted. Absolutely NO response I returned a glass pitcher weeks ago for refund and NO refund or response I am going to find BBB there This place should be shut down I am going to report them to Facebook Ads as Fraud Horrible business and customer service

I've sent NUMEROUS EMAILS and tried to contact them on Facebook NOTHING NOTHING ,,, CUSTOMER SERVICE IS AWFUL

They absolutely will not respond to phone calls, emails, facebook messages, or web forms! Impossible to do any returns because they say to contact them to return within in 30 days but never respond. So unprofessional and now I’m stuck with a duplicate item that I never meant to order. Do not order from this company! Scam!

I ordered a set of 3 red lanterns, and I love them. Unfortunately, the glass panes for the large lantern were not secured in their box, and they were broken into a million pieces. I have sent 2 email messages and left 4 telephone messages about getting the glass replaced, and I have not received a response from any of it! Ridiculous lack of customer service! I will not ever order from them again!

I bought a $355.00 lamp from them. After a month I still did not have the lamp. I sent 3 separate emails regarding my order and when the product would ship and I never received a response to any of them. Then I called them twice and left a message and still no response. I was really getting upset, then the lamp finally came. It was crooked, but I knew they would never make it right so my husband bent it back in shape. It was way over priced for what it was. I will never buy from them again, nor any other company that is not well known. It's not worth it.

Worst customer service ever Do not buy from them