RitaniReviews of ritani.com

I have purchased a pair of diamond earrings and a solitaire pendant from Ritani. I changed my mind on the metal color for the pendant after ordering and it was no problem emailing to get that changed. I checked out the loose stone first before sending it back to be set into the pendant. People compliment my earrings all the time (since I wear them every day)! my husband is also not a jewelry guy and he thought both pieces were stunning. I’m now headed back to buy a wedding ring after losing mine on vacation.

I love my new ring. Looks exactly as described. It’s beautiful!

No clue why but there site is super inconsistent, I build a few rings and the prices are everywhere, if you put yourself in incognito the prices drop ALOT, I tried coupon codes they sent to my email and those didn't work but applying the link the email sent rises all the prices. Idk if its legit, but the fact the prices change and the discount codes they try to fish you with don't work, makes this site seem very suspicious. And to add to this, They offer a millitary discount of 1.5% if you send them proof through email which is fine, but the discount you get for putting things in your cart 3% (they send you an email after 2 hours)

I had ordered a set of stones for an engagement ring but the stones that were sent weere not duplicates not even close in color, clarity or shape. After much delay they tried to charge me triple the original price to match the original stones I ordered. After lots of frustration I tried to return my orders and they denied me saying that I was 15 days past my order date even though none of this would have happened if they would have matched the stones correctly the first time. The customer service they provided was unacceptable and I cannot recommend them

The diamond was stunning just needed to dig through reports to find it. Setting was good too. The biggest issue and why it's only 3 stars is for Candian customers resizing/repair times are ridiculous. The request was submitted June 13th, it is now July 7th with no shipping label provided. I called 3 times and was told a shipping label would be provided in a day or two. I will just get it resized locally. So if you will be needing resize or repair maybe just buy the loose stone and avoid setting at all cost.

Dont buy here, everything will go wrong.

Our experience with Ritani has been nothing short of unacceptable. Not only did they return the ring with a different band after a simple repair, but they also repeatedly sent it to the wrong location and failed to recall the package. It took hours of time to push and prod them to finally make it right after 2 months. The lack of attention to detail and poor customer care is deeply disappointing. I cannot in good conscience recommend Ritani based on our experience.

Everything is perfect! The details are spot on and the diamond is absolutely stunning! Couldn’t have been an easier experience. I felt like I was in full control of everything and was able to create a ring for my new fiancé!! Extremely happy with the entire purchase!