RitaniReviews of ritani.com

Had a great experience buying a pair of earrings & an engagement ring under 2 separate transactions. For both I need to made changes. In one case, I found a better priced diamonds for the earrings. In another case, the diamond I order was not available. For both cases, Ritani’s customer service were EXCELLENT & very accommodating. Specifically, I’d also like to call out Juliet Gomes (Director of Customer Experience) who gave me a generous price match for a replacement diamond since the one I originally ordered was not available. I’d HIGHLY recommend Ritani not only for its very competitive pricing but also for their excellent customer service. If I need any diamond jewelry again, I will definitely use Ritani.

The day after our 17th wedding anniversary, the natural diamond in my wife's engagement ring was lost when a prong broke in the setting. After many tears and hours of searching, we gave up and I began researching replacement options. WOW! I was blown away by the lab-grown diamonds. I chose a 1.27ct diamond that was E, VS1, & ideal cut for 96% less than the cost of natural! I searched for this diamond on other sites (using the IGI diamond number) and some charged as high as 3X the price Ritani did. The ring arrived within two weeks (much of the wait is acquiring the diamond from overseas), which was a little outside the estimated shipping window, BUT not by much. We chose the classic 6-prong solitaire setting and the ring is STUNNING. Customer service was very helpful via chat when I contacted them to change the ring size on the order and inquire as to the fulfillment timeline. Overall, I wholeheartedly recommend Ritani as we had a great experience.

I love my diamond stud earrings! The user interface was easy to use and very detailed. The product took a bit longer to arrive than originally promised, but customer service was very cooperative and informative, and helped get me the earrings as soon as possible.

I would like to speak about their “buy back program”. Let me tell you, they themselves don’t even offer one-third the price of the diamond we bought from them. I bought a diamond ring of 1ct from them which costed me around $2300 ($1600 was the price of the diamond itself), I also have the appraisal papers for the diamond which says its valued at $2300(the diamond only). When I decided to sell back their diamond to them through “buy back program” , they offered me $507 for 1ct diamond(they emailed me the offer) I would like to share what I replied to them through email. Following was my reply to them:- Hello, After receiving your offer, my heart was filled with joy. I was elated receiving such a generous offer of $507 for a diamond ring which costed me near about $2300 (from Ritani itself) and the appraisal value of the the diamond being $2300 and the appraisal value of $18k gold setting being $900. I was nothing less than shocked to hear back such a wonderful offer from your company. After such a great experience I have decided never to buy diamonds again from your company considering that the diamond value becomes literally price-less. Thank you so much for such a eye opening experience. I really feel like a valued customer. Please convey my best regards to your upper management team who has come up with such a creative and innovative explanation for the offer that they have given me. The customers of Ritani are never duped. Because the word “dupe” is a clear understatement for all the service and diamond it provides. Its a request, please send this email to your upper management as I want to let them know, how much their “buy back program” has helped me making future decisions regarding my jewelry purchase from Ritani. Thank you once again, My best regards, From your ex-loyal customer

I worked at a fine jewelry store for 2.5 years, and we had an amazing experience working with Ritani from the professional side. When it came time to custom design my ring, Ritani was the only company for me. The experience was extremely easy, responsive, and professional. Jaclyn could not have been more helpful! We could not be happier with the final ring, and I'm so happy to wear it for the rest of my life.

Love my beautiful lab grown diamond 2.20 pear F vs1. Customer service was excellent. Would highly recommend this company.

I had a really great experience with Ritani. Their website has all the information one could want and the most competitive prices I could find anywhere. I was able to talk to a representative on the phone for a quick question soon after my order and I received my ring less than a week after I ordered it. I had to resize the ring, they sent a 2day shipping label, fixed it, and mailed it back express all for free. This is the only site I've recommended after my experience.

Absolutely amazing! The ring is better than I could have ever imagined and their customer service is top notch. I spoke to 2 different people, and both were so helpful and knowledgeable. You can not beat their pricing and quality. Highly recommend!!