RitaniReviews of ritani.com

Fantastic value, great interface, quick to answer any questions, and the feedback on getting the ring resized was awesome! Can't recommend them highly enough.

First, I can say without a doubt that Ritani had the best prices. Then the customer service was excellent. I enjoyed the entire process. I have already bought another ring.

Save your money and go elsewhere! This is the place to make the engagement ring process more stressful. Lack of transparency and deceitful practices. For my custom ring order, I was given a quote and told I would be given a link to place an order. However, this was the beginning of contradictory statements and a sign I should have brought my business elsewhere. I asked for 1 small revision based on the CAD renderings (changing the arrangement of small stones on the band) and when I went to place an order, the customer support contact then told me I could not place an order via a link and I would then have to call in and gave me a revised quote of $600+ MORE. When asked about the revised quote, I was told that the first quote I was given was "too low". I pointed out that the small change (changing the small stones on my setting to be pave instead of micropave) did NOT justify the $600+ price increase. I found similar designs on their site that were priced in the range of my original quote and even shared that with them. Instead of apologizing or acknowledging their mistake in giving me an "incorrect initial quote", they told me they could only honor the quote I was given if I forgo any changes on my custom ring order. Their fault in the process became something I now had to deal with and accept. I ended up giving in as the change I suggested was minimal anyway and I was hopeful the ring would at least turn out fine. However, the nightmare came when the ring arrived already damaged with a missing prong, no engraving, and missing appraisal documents. The ring was also not secured and loosely left in the ring box when shipped. Reaching out again to customer support, I was told the estimated time for repairs was 4-6 WEEKS, far longer than it took for my ring to be made from scratch. After pushing back on this timeline, they promised to make the repair and ship it in a week. A week later I still hadn't recieved any updates on the repair and again had to contact support. The lack of communication and transparency at this point was ridiculous. The ring was delayed to ship and wasn't shipped until 3 days later. On their site, they advertise that they ship via FedEx overnight, well it turns out despite knowing my ring was delayed by the fault of Ritani, they chose to ship it via 2 day shipping. Upon receiving my ring to no one's surprise, the appraisal was STILL missing despite customer support assuring me that this would be included this time. Even worse, they were too cheap to actually ship the ring with the original box packaging that comes with every order. The ring box was literally sent by itself with no appraisal AND without the original packaging my order came with. The whole process has been deceitful with no acknowledgment of wrong doing or proactiveness to solve the issues they caused. I highly recommend going elsewhere for your ring and spare yourself the stress and time. This whole process ended up taking over a month when it should have been completed within 2 weeks.

Great communication and amazing prices! I reached out to Ritani multiple times throughout the process and they were always very helpful and professional. I was skeptical at first because of the price I paid, but my ring is absolutely gorgeous! I hope to purchase more jewelry in the future.

They don’t answer the phone, when you leave a message they don’t call back. Emails go unanswered and chats never followed up on. They stretched out the prongs in the setting to make the 3.6 carat stone fit, the prongs look like little strands of wire. Totally unacceptable, paid $800 for the setting and it’s garbage.

The selection and prices simply can’t be beat. Shipping was ridiculously fast and the stone is beautiful!

I heard about Ritani through a friend who was looking to buy an engagement ring and she told me how well-priced Ritani was compared to other online vendors. She was right! I bought a gorgeous lab round brilliant that was priced much less than what my husband paid for my engagement ring a few years ago. I've been wanting to upgrade my stone and was very happy to find a beautiful stone based on my specs for less than $1,000. The stone was shipped and delivered within the timeframe Ritani stated on their website. Minus one star for the website navigation itself. The search filters are good, but you are unable to filter by crown and pavilion angle, so you must do a lot of digging if you're picky about those specs. Also, the search results do not show the diamonds at first glance; it's just a stock photo for each result. Sometimes if you hover your mouse over the image, you can preview the stone but not always. What's also frustrating is that you can't right click on the search results; I like to open many tabs so that I can cross-compare stones. Because of this, you are forced to click on the links one at a time and since the website automatically resets itself when you hit the back button, you have to start over and find where you left off. I can’t speak for their earth mined loose diamonds but I can say that their fancy shaped and fancy colored lab diamonds are severely lacking in selection and inventory. Cut is king and most of the stones they have are only “very good” and “good”, which isn’t “good” enough for me. The fancy colors are pretty weak in color, although I’ve seen a few nice pinks and yellows. I’m disappointed as I wanted to add an asscher and fancy blue oval. I've also heard some mixed reviews about their customer service and their jewelry/settings, but I have experience with neither, although these reviews did factor in with my decision to look into jewelry pieces from Ritani. I did notice that some of their jewelry was priced higher than their competitors, so make sure you shop around so you know where to get your money's worth. Overall a pleasant experience. I would not hesitate getting another loose round white stone with them in the future. For my lab asscher and blue oval, I’ll have to look elsewhere.

I previewed / ordered 3 loose stones with the option to return and find the overall experience really reasonable. Being able to preview at a jewelry store was a huge perk. Overall I find Ritani's pricing as one of the most competitive options online. For customer support, I had more luck with email or online chat over calling