RitaniReviews of ritani.com

Excellent customer service and unbeatable value! I cannot say enough how amazing they were and ring is absolutely stunning!

Working with Ritani was the best transactional experience I've had in quite a while. They underpromised, overdelivered and were attentive, like I was the only customer they had. They proactively reached out every step of the way so I was always fully informed throughout the process. As for the purchase, it takes my breath away. More exquisite than I could've imagined. Thank you.

I had never ordered from Ritani before and after doing a lot of research, decided to give them a try. I am so happy I did. I ordered two different lab diamond rings so I could make a decision between the two of them. Both rings were beautiful. I wish I could have kept them both. To return the one, I chatted with Laura, who was amazing to work with. Quick response time. No hassle. I recommend them highly.

Excellent company and beautiful purchase. Very happy! Purchased two 1.25 ct high quality lab diamonds with posts for earring and was most impressed. IGI certified with paperwork included. You cannot do better.

I had to return my engagement ring to Ritani since it was a huge disappointment. The ring setting looked crooked and poorly made. I also came to find out later that I was over-charged for the diamond! I know this because the engagement ring that my fiance and I subsequently bought from Blue Nile has a diamond of the same carat size and quality (slightly better, actually) and was less expensive! My advice? Avoid Ritani; their quality assurance stinks, and they will rip you off.

All I can say is my personal experience was amazing! Juliet, personally saved my Christmas. I purchased a pair of loose diamonds to have set into earrings. The Thursday before Christmas I found out one of the diamonds was unavailable. Juliet, was able to find me a matching pair of loose diamonds, never even better than the ones I had picked out, had to mounted and on my doorstep the following day. The customer service was unbelievable. I will forever be grateful for Juliet in all her hard work she put in to help me give my girlfriend an amazing Christmas gift.

My original order came a week late, customer service never gave me a proper timeline every time I reached out (about 6 times). Finally, when it came I was disappointed in the custom setting so opted to have it reset with a regular setting from their inventory. After I sent it back and paid the additional money for the new setting, 3 weeks went by and no update. It's now been 5 weeks and the last email I received from customer service was that it should be here yesterday, which did not happen. I cant tell you how their product is yet but I can tell you that they cannot manage customers expectations properly so if you are trying to make plans around a big engagement, I wouldn't go with this brand as it is inconsistent and never on time.

I did a lot of hunting for a larger stone engagement ring, and came across Ritani! I am beyond thrilled!!! From start of process to completion, I could not be more pleased. My ring was prepared very promptly, and I was kept in the loop the whole time! I have purchased so many pieces from other sites, but I will definitely buy again from Ritani and I highly recommend it to anyone searching for beautiful, quality jewellery!