RitaniReviews of ritani.com

Great stone. Delivery left it outside by gate! Poor method of delivery. Not your fault but you may want to change method in future. Otherwise, very happy.

My wife loves the necklace. It arrived a little over a week after I ordered it. It looks great and fits her perfectly. The only thing I didn't like was that I was not able to track my order through the website, as Ritani had been updating their system during this time. This doesn't seem like it should take a week to do, and I had to call to get details on the order. Even so, I do believe I will be a customer of Ritani's again.

Order cannot be tracked, account info won’t pull up using my login info, and customer service representatives are difficult to reach by phone/email

I had no idea that once you buy (meaning go through the process of finding a diamond you and your fiance love and putting it into a setting) that it doesn't mean you get that diamond. This was heartbreaking for me and my love. It felt like the carpet was pulled out from under us. I was told this happens with all online shops (James Ellen, Blue Nile, etc.) However, several employees worked with me to help me find a diamond that was comparable. Was it the exact one we wanted? NO. But no matter where I looked (and trust me, I looked) I couldn't find anything more comparable than what I was presented at Ritani. It was an unfortunate blow to a happy time but Ritani worked with us to make it so we were happy with our purchase and I am thankful for that.

We were so thankful to find Ritani to supply a lab grown diamond for a client's ring. We were having a hard time find one and getting one in a timely manner and just happened to find Ritani via a google search. The customer service and the turn around time was impeccable!

Great customer service so far

A start to finish 5-star experience!

So far, I have created and purchaced my engagement and wedding ring with Ritani. This was one of the most stress free experiances ive ever had with online shopping. Ritani is the industry benchmark. It's what every other online business should model themselves after. Top notch customer service, impeccable craftsmanship. 11/10. Customer for life.