RitaniReviews of ritani.com

We ordered a 1.5 carat lab created diamond, which came with a certificate. However, it tested as a moissanite instead of a diamond. We'll be returning the ring.

The process to buy was very easy. Fast delivery and everything went right. Just make sure you abide by their 30 day returns policy, when you go over that time they have a buy back program where you get charged about 25% for restocking fees. That's still not the problem as they disclose that when you reach out to find a way to return the item. What drives me nuts is that according to them they evaluate the ring when it comes in.... here is where I get very displeased. Eventhough the ring never left the box it came in, the person who inspected the ring said it had two indentations. And again the ring never left the original box. So this must be a way for the company to get more money out of the customer ( which is specially bad when you are returning an engagement ring due to sad situations... it feels like they kick you when you are down). If the ring had indentations it came that way.... but whatever. In the end they took another 10% off the setting price.

Bait and Switch I ordered an ear ring with custom diamonds displayed on the Ritani website. I get email next day saying one of the diamonds is not available. I responded immediately with an alternate diamond SKU. I don't hear back for two days and finally had to call Ritani to get update. After about a week, I get email with wrong customer name stating the diamonds I had picked are not available and the price on the website was wrong. I wasted one week trying to work with Ritani to get a gift for my wife. I would highly recommend to use some other jeweler and give Ritani a miss for their bait and switch and bad customer experience.

Ritani is AMAZING! Two years ago, my now husband proposed to me with a 2.5 CTW Platinum Five Stone Radiant Cut Wedding Band from Ritani. It is stunning! I actually wear that as my engagement ring with bands on each side. (I work in the dental industry and wanted to be able to wear my rings without snagging gloves like a solitaire would.) This Christmas, my husband is spoiling me with a diamond pendant necklace. We wanted to pick the diamond ourselves and selected a 1.51 CT radiant cut, lab-born diamond. We ordered it on a Friday evening. That Monday, we got a message from Ritani stating that the partner vendor that held the stone we purchased had it out on memo, so it was not available. In the same message, they offered an alternative diamond of the same carat weight, but with superior clarity and color (G to F). AND, they offered the alternative for the SAME price we paid for the diamond that we initially ordered. I was in shock. Too good to be true? Nope, Ritani is just that awesome. We agreed to the alternative diamond and they had it delivered that Wednesday. It is gorgeous!! It was an incredible “deal” and Silvia with Ritani could not have been a better communicator! She was super informative when we were calling with questions about the initial loose diamond we ordered and very quick in corresponding about the alternative diamond and order updates. We are 2 for 2 with great Ritani experiences!

Our stone did not test as a diamond!! Unsure if it is really a diamond or a moisannite. Testing positive for moissanite at 2 different jewelers. Will be returning for full refund. Not happy.

Purchased a loose round diamond, the order go through and they charge my card. Less than 24 hours later they send me an email stating the vendor no longer has this stone available (even though it was still listed on their website). They said the only stones they have available with the same specifications will cost me more than double my original purchase price. This is a classic Bait and Switch, STAY AWAY from this company.

We ordered an e-ring initially on which the setting was highly uneven. We returned it and when placing a new order, we kept being given different delivery dates with only finding out by us contacting them. As a way to remediate the situation, we were offered a $5 "sterling silver" pendant. No, I would have wanted what I was promised, not some cheap pendant.

UPDATE: 8/03 **Was called back and received a vmail from Marla and was finally given an ETA. It’s unfortunate that it took a negative review to get an answer but I appreciate it nonetheless. Thank you! Updated rating from 2 to 4 stars.** ORIGINAL REVIEW: I've been a Ritani customer for years. I've done multiple transactions- from purchases, to exchanges, to upgrades- and all have been great until they updated their website about a month ago. They were able to give you an ETA almost instantly in the past, but now, it's like pulling teeth to get an answer. Customer service reps have mostly been courteous, although there were a couple of times when I've followed up that it felt like I'm being rushed off the phone. I wouldn't be calling as much and a little less annoying to the reps if I were able to track my transaction online. It's been almost 11 days since they've received my ring at the studio and still no ETA. What's going on?