RitaniReviews of ritani.com

Excellent service and quality. Item exactly as described. I never thought I would buy expensive jewelry online. After my experience with Ritani, I will only buy jewelry online.

Quick delivery and processing. And the diamond is beautiful

I found ritani on a wedding website and according to them ritani was one of their top picks. So I tried them out. The diamond selection was easy, the setting was easy, and the checkout was easy. The only thing I have to complain about was the estimated delivery time was a few days off but luckily I wasn't on a time crunch! Definitely will recommend to a friend!

Amazing experience of transparency from start to finish. Excellent price points. Highest level of control over the filter settings to find the perfect diamond for you. Shipment through FEDEX perfect. Definitely recommend.

Ritani's communication is poor. Yet they blame you for the poor communication. They told me I did not receive a reply to my online chat inquiry because I went on their online chat on a weekend, I left my email and messages everytime I went on there however, no one got back to me during the week. Additionally, when I went on their online chat it says you are number one or second in line and your wait time is less then 3 minutes. which contradicts their online service was not in operation when I tried so many times!!!

My husband and I decided to upgrade my original wedding set. After looking at a few different websites we were set on Ritani. My husband and I are very happy with the rings that we received.

I don’t often leave reviews but when spending such a huge sum on an engagement ring without seeing it in person I was obviously a little bit hesitant. Couple this with being on the other side of the world then it did leave me a bit anxious about the beginning of the process. I have to that from start to finish they delivered an excellent experience and truly did listen to all of the requirements and concerns I had. There were multiple instances with the courier and also Customs that left me confused and a bit stuck but I have to give a massive shout out to Phil from the finance team for accelerating the process and guiding me through a typically tricky procedure. Once the ring arrived it went down like a storm and my newly found fiancé is over the moon. I can’t thank Phil and his team enough and wouldn’t hesitate to use them again - I have already recommended their service a friend!

My experience with them was pretty awful, time consuming and very aggravating. First off they do most of their communication via email, which is very frustrating and lends itself to misunderstandings and delays in communication. However, good luck getting a hold of someone by phone. No one answers. When I first contacted them (via email) I had an immediate response from Sylvia. I responded back right away with two diamonds I was very interested in. I was planning on purchasing one of them. Never heard anything back. Sent out a few more emails. Nothing. Finally I left a voice message 5 days later and Sylvia called me back. By the time She finally got back to me one diamond was sold (the one I was more interested in) And the Other Diamond had gone up in price! It took a lot of back-and-forth emailing, but finally they agreed to honor the original price, but I lost out on the additional 3%. They also did not have any of my original diamond certification or paperwork even though it was only five years ago. They charged me an additional $175 for re-grading. They said they were going to send it to GIA, but they regraded the diamond themselves and still charged me $175. They also sent me the diamond by mistake, but I wasn’t home to sign, so I never received it but they charged my account, the wrong account 8k. No one alerted me to the error and I had to make a few calls to get a credit to my account, which was 4 days later. Unfortunately I was locked into them because we were doing an upgrade w a trade in. So financially it made a lot of sense to get another diamond with them. The pro is the diamond is lovely and our hometown jeweler said the diamond matched the paperwork received. If this is your first time w buying a diamond I recommend checking out James Allen or Blue Nile. They seem to have very competitive pricing. Do your due diligence and read other reviews about Ritani.